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  • Queues

This documentation relates to iSymphony 3.5 Beta. For current, stable documentation you can visit the current documentation home

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The Queues configuration page allows you to configure the ACD Queues that exist on your PBX for management within iSymphony . You can access the Queues configuration page by selecting Phone System->Queues in the Administration Interface.

Queue Properties

Core Settings

 

Name:

The display name of the Queue.

PBX Settings

 

Queue Identifier:The identifier of the Queue as specified in queues.conf. Used to track the state of the Queue.
Extension:The extension number used to access the Queue. Used to originate and transfer calls to this Queue.

Context:

The context used to access the Queue. Used to originate and transfer calls to this Queue.

Queue Alerts 
Queue AlertsThe list of associated Queue Alerts for this queue