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This page is currently being written. Although the information below is probably accurate, it may not be complete or may have errors.

The information on this page applies to iSymphony 3.2+.

This event will only be fired for agents in queues that are enabled, and are related to an extension that is bound to a licensed/full user.

Description

The agent logout event signifies that an agent has logged out of a queue.

On this page:

 

JSON Representation

{
  "type": "agentLogout",
  "time": 1436898801706,
  "coreServerId": "e5c01703-3c6d-429a-8712-66c826064e65",
  "agentId": "b82ecd05-a6d0-49a3-a4b6-2ab0816d2278",
  "agent": "Michael Y",
  "state": "NOT_INUSE",
  "queueId": "d84b6349-099b-48c5-bc8c-2aecd5de2b45",
  "queue": "IncomingQ",
  "extensionId": "d72ac658-cd19-4c88-9cf8-2e7bdcf222b5",
  "extensionNumber": "100",
  "userId": "e7577c7b-5d58-46a5-a834-386f52401c19", 
  "username": "4224"
}
PropertyTypeDescription
agentIdStringThe id of the agent that logged out of the queue.

agent

StringThe display name of the agent that logged out of the queue.
state
StringThe device state of the agent.
queueIdStringThe id of the queue the agent logged out of.
queueStringThe display name of the queue the agent logged out of.
extensionIdStringThe id of the extension related to the agent.
extensionNumberStringThe extension number of the extension related to the agent.
userIdStringThe id of the user related to the agent.
username
StringThe username of the user related to the agent.
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