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This page is currently being written. Although the information below is probably accurate, it may not be complete or may have errors.

The information on this page applies to iSymphony 3.2+.

This event will only be fired for agents in queues that are enabled, and are related to an extension that is bound to a licensed/full user.

Description

The agent pause event signifies that an agent has been paused.

On this page:

 

 

JSON Representation

{
  "type": "agentPause",
  "time": 1436899541020,
  "coreServerId": "e5c01703-3c6d-429a-8712-66c826064e65",
  "agentId": "31d90309-b00f-46bc-ac6f-1e4f23ccb135",
  "agent": "Michael Y",
  "state": "NOT_INUSE",
  "queueId": "d84b6349-099b-48c5-bc8c-2aecd5de2b45",
  "queue": "IncomingQ",
  "extensionId": "d72ac658-cd19-4c88-9cf8-2e7bdcf222b5",
  "extensionNumber": "4224",
  "userId": "e7577c7b-5d58-46a5-a834-386f52401c19",
  "username": "4224"
}
PropertyTypeDescription
agentIdStringThe id of the agent that was paused.
agentStringThe display name of the agent that was paused.
state
StringThe device state of the agent.
queueIdStringThe id of the queue the agent is logged into.
queueStringThe display name of the queue the agent is logged into.
extensionIdStringThe id of the extension related to the agent.
extensionNumberStringThe extension number of the extension related to the agent.
userIdStringThe id of the user related to the agent.
username
StringThe username of the user related to the agent.
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