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This page is currently being written. Although the information below is probably accurate, it may not be complete or may have errors.

The information on this page applies to iSymphony 3.2+.

This event will only be fired for agents in queues that are enabled, and are related to an extension that is bound to a licensed/full user.

Description

The agent statistic event signifies that an agent statistic value has changed.

On this page:

 

 

JSON Representation

{
  "type": "agentStatistic",
  "time": 1436896386292,
  "coreServerId": "e5c01703-3c6d-429a-8712-66c826064e65",
  "statistic": "callsTaken",
  "value": 16,
  "agentId": "b82ecd05-a6d0-49a3-a4b6-2ab0816d2278",
  "agent": "Michael Y",
  "state": "NOT_INUSE",
  "queueId": "d84b6349-099b-48c5-bc8c-2aecd5de2b45",
  "queue": "IncomingQ",
  "extensionId": "d72ac658-cd19-4c88-9cf8-2e7bdcf222b5",
  "extensionNumber": "4224",
  "userId": "e7577c7b-5d58-46a5-a834-386f52401c19",
  "username": "4224"
}
PropertyTypeDescription
statisticStringThe name of the statistic that has changed. See Agent Statistics below for values of this property.
valueVaryingThe new value of the statistic. The type of this property will vary depending on which statistic is being reported. See Agent Statistics below for more information.
agentIdStringThe id of the agent the statistic changed on.
agentStringThe display name of the agent the statistic changed on.
stateStringThe current device state of the agent.
queueIdStringThe id of the queue the agent is logged into.
queueStringThe display name of the queue the agent is logged into.
extensionIdStringThe id of the extension the agent is related to.
extensionNumberStringThe extension number of the extension the agent is related to.
userIdStringThe id of the user the agent is related to.
username
StringThe username of the user the agent is related to.

 

Agent Statistics

NameTypeDescription
lastCallTimeLongThe time specifying when the agent took their last call. Specified as a unix timestamp, in milliseconds.
callsTakenIntegerThe total number of calls the agent has taken from the queue.
penaltyIntegerThe current penalty value of the agent.
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