This documentation relates to iSymphony 3.5. You can view older documentation on the Older Documentation page

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Overview

This document covers how use the Desktop Client Application. The Desktop Client Application allows users to utilize the iSymphony client interface from within a native application that runs on the user's machine. This allows iSymphony to act as a native application, with its own window and shortcuts. The Desktop Client Application also allows for functionality like Global Hot Key focusing and application based CRM popups. 

If you have not already installed the Desktop Client Application, see Desktop Client Installation v2.0.0.

 

On this page:

 

Initial Setup

When you first launch the Desktop Client Application you will prompted to enter the hostname and port of the server you want to connect to. If no port is specified, the default port of 58080 will be used. The connection attempt will be validated.

If you are unsure of the port or hostname, you can check the iSymphony Client interface (See Desktop Client Installation v2.0.0).

Initial Setup for Legacy Client

When you first launch the Desktop Client Application you will prompted to enter the server URL. If you downloaded the Desktop Client Installer from the iSymphony Client interface (See Desktop Client Installation v1.0.1), simply paste the URL that you were provided and click OK.

If you did not copy the URL, or you downloaded the installer outside of the Client interface, enter the following URL:

ws://<ip or hostname of your iSymphony server>:58080

Settings

To access the settings for the Desktop Client Application select File->Settings from the top application menu.

General
iSymphony Server:

This dropdown specifies the URL that the Desktop Client Application will use to connect to the server. You will have at least one Default server that is based on the URL you entered in the Initial Setup phase.

If the client requires additional URLs to access the panel, depending on the location of the user, they can be set up in the Administration interface. See Desktop Client Configuration.

Host parameters

This allows the user to add additional parameters to the configured iSymphony server. For example: this could be used to set the language of the application by providing the parameter

 restartApplication&locale=en_us
Global Hotkey:This field specifies the hot key sequence used to focus the Desktop Client Application. To change the hotkey, simply click the field and press the key sequence you want.
CRM Integration
Predefined:This drop down specifies which predefined CRM configuration the Desktop Client Application should use for application based popups. The predefined CRM configurations can be set up in the iSymphony Administration interface. See Desktop Client Configuration.
Custom

This section allows you to specify a custom configuration for the CRM application popup.

Application Path: The path to the executable used for the popup.

Argument Format String: The string representing the arguments that will be passed to the popup application. You can use all the variables available in the web based CRM popup mechanism in this field. See CRM Widget for more information.

Application Popups

One of the major advantages of the Desktop Client Application is that you can now popup application based CRMs, just like web based CRMs.

  1. Add a CRM Widget to your dashboard like you normally would for web based CRMs. See CRM Widget.
  2. Set the Type to Application.
  3. Open the settings for the Desktop Client Application and choose a Predefined CRM configuration, or set up a Custom Configuration. See Settings above.

Special Notes For OS X

OS X requires the use of the open application in order to launch .app files. This means that the application you will be running is open , while the arguments will specify the path to the .app file to launch, along with any other arguments.

For example, if we want to open a URL in Firefox, we can use the following settings:

Application Path:/usr/bin/open
Argument Format String:
-a /Applications/FireFox.app --args http://www.getisymphony.com?q=${PBX(UNIQUEID)}

 

The documentation for the open command can be found here:

https://developer.apple.com/legacy/library/documentation/Darwin/Reference/ManPages/man1/open.1.html

 

Clear Settings

In some case you will want to clear out all settings for the Desktop Client Application, and start from scratch, as if you just installed the application.

To clear the settings you will have to delete or rename the iSymphony.json file. The location of this file will differ depending the OS you are running on.

Do not delete or rename this file while the Desktop Client Application is running.

Windows

Version 2.1+: C:\Users\<username>\AppData\Roaming\iSymphony Desktop\iSymphonyDesktop.json
Version 1.x: C:\Users\<username>\AppData\Roaming\iSymphony\iSymphony.json

OS X

Version 2.1+: /Users/<username>/Library/Application Support/iSymphony Desktop/iSymphonyDesktop.json 
Version 1.0: /Users/<username>/Library/Application Support/iSymphony.json

Linux

Version 2.1+: /home/<username>/iSymphony/iSymphony Desktop/iSymphonyDesktop.json 
Versin 1.0: /home/<username>/iSymphony/iSymphony.json
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