On this page:
The Queues configuration page allows you to configure the ACD Queues that exist on your PBX for management within iSymphony . You can access the Queues configuration page by selecting Phone System->Queues in the Administration Interface.
The display name of the Queue.
|Queue Identifier:||The identifier of the Queue as specified in queues.conf. Used to track the state of the Queue.|
|Extension:||The extension number used to access the Queue. Used to originate and transfer calls to this Queue.|
The context used to access the Queue. Used to originate and transfer calls to this Queue.