This documentation relates to iSymphony 3.5. You can view older documentation on the Older Documentation page

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The Recordings Widget allows you to view and manage recordings for your Accounts.



The tag of the voicemail. See Recording Agents for more information.

Caller ID

The caller ID name and number of the recorded call.


The source extension number of the recording.


The destination extension of the recording.


The duration of the call the recording was made from. 

The duration is not the length of the recording.


The Date and Time of the call the recording was made from.


Play Back

Users can play back Recordings in one of two ways.

In Browser

If you select a recording a play back bar will appear under the recording list. You can use this bar to pause, play and seek through the recording.

On The Phone

If you select the Play Button on a recording your Default Account (See My Stream for more information) will be called and the recording will be played back to you over the phone.


Download the selected recording.


You can permanently delete a recording by selecting the Delete Button on the Recording. You can delete multiple recordings at once by using Ctrl-Click or Shift-Click and hitting the Delete Key.