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  • Voicemail Operation Permissions

This documentation relates to iSymphony 3.5. You can view older documentation on the Older Documentation page

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The following is a list of the voiemail operation permissions. These permission specify what actions a user can perform from the Voicemail Widget, on extension voicemail boxes.

Currently iSymphony does not provide the ability to manage voicemail for extensions not assigned to the user, so these permission will only have an effect for owned extensions.

iSymphony cannot control voicemail management actions performed via the phone itself.

NameApplies ToDescription
Listen to VoicemailExtensions, Users, User Groups

Controls whether a user is allowed to listen to voicemail for an extension.

Affects

  • The visibility of the over the phone playback button, in the Voicemail Widget.
  • The visibility of the in browser playback control area, in the Voicemail Widget.
  • The ability to double click a voicemail for over the phone playback.
Download a VoicemailExtensions, Users, User Groups

Controls whether a user is allowed to download voicemail.

Affects

  • The visibility of the voicemail download button.
Move VoicemailExtensions, Users, User Groups

Controls whether a user is allowed to move a voicemail between folders on an extension.

Affects

  • The visibility of the voicemail move icon, in the Voicemail Widget.
Forward Voicemail FromExtensions, Users, User Groups

Controls whether a user is allowed to forward (copy) a voicemail from an extension to other extensions.

Affects

  • The visibility of the voicemail forward icon, in the Voicemail Widget.
Delete VoicemailExtensions, Users, User Groups

Controls whether a user is allowed to delete a voicemail on an extension.

Affects

  • The visibility of the voicemail delete icon, in the Voicemail Widget.
  • The ability to delete selected voicemails with the Delete key on the keyboard.
Return the callExtensions, Users, User Groups

Controls whether a user is allowed to callback the number that left the voicemail.

Affects

  • The visibility of the callback button.
Get Notified of New VoicemailsSelf

Controls whether a user gets a new voicemail notification, when a voicemail is added to one of their extension's voicemail boxes.

Affects

  • The visibility of new voicemail notifications, in the notification list.
  • The visibility of new voicemail desktop notifications.
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