This documentation relates to iSymphony 3.5. You can view older documentation on the Older Documentation page

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The following is a complete list of changes made between iSymphony 3.2.2 to iSymphony 3.3.

If you are upgrading from iSymphony 3.2.x, please see the change log for iSymphony 3.2.2 as well.


  • Added List View to the User Widget.

  • Added an interface to global configuration page in the Administrator that allows super admins to create support packages.
  • Added an interface to bind recording extensions to a user in Administrator - these extensions will allow a user to listen to recordings of extensions that are not bound to the user.
  • Added a desktop client application that can be downloaded and installed from the client user menu "Desktop Client" option. The client supports native OS features. Added a Desktop Client tab in the Administrator that allows setting a configurable list of iSymphony server IPs and application popup configurations.

Resolved Bugs

  • Resolved an issue where multiple channel dial events in Asterisk version 13 would cause calls to get stuck in the queue widget.
  • Resolved an issue where a user attempts to pick up a parked call by double clicking the call in the Parking Lot Widget and an exception is thrown.
  • Resolved an issue where changing the recording mask without restarting the service could cause recordings to display incorrectly or not at all.
  • Resolved an issue where changing the default extension of a user in iSymphony Admin could cause duplicate buttons to be created in the User Widget.
  • Resolved an issue where "+" could not be used in dialed or transfered number strings, causing issues with international calls.
  • Resolved a memory leak in cases where a user spends a long period of time on a client dashboard with a queue widget attached.
  • Resolved an issue where multiple PBX connections with a blank recording agent set would cause errors.
  • Resolved an issue where desktop notifications did not appear in the correct place on multi-monitor systems.
  • Resolved an issue where a bad client login attempt when multiple cores are setup would throw an exception.
  • Resolved an issue where creating dynamic conference rooms using the app_ConfBridge would fail.
  • Resolved an issue where placing a call on hold in Asterisk version 13 would cause the call to disappear from the MyStream widget.
  • Resolved an issue where attended transfers performed in the panel would prevent a call history entry from being logged, specifying the who called the user that transferred the call.
  • Resolved an issue where blank phone numbers could be added via the REST system, resulting in an exception being thrown on startup.
  • Resolved an issue where call history was not updating properly on attended transfers.


  • The http and https schemas are no longer forced on configured URLs in the CRMPopupWidget. This allows other URL schemas to be used.

  • The REST API now supports setting a users default extension.
  • The REST API now supports mute, unmute, and kick actions on conference room users.
  • The REST API now supports querying the users in a specific conference room.
  • The REST API now supports querying the current live conference rooms in a PBX.

Performance Improvements

  • Large reduction in AMI traffic for multi-tenant Asterisk systems, particularly on initialization.
  • Recordings now implement lazy loading and utilize temporary database storage, allowing for a smaller impact on memory and performance as the number of recordings grow.
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