This documentation relates to iSymphony 3.5. You can view older documentation on the Older Documentation page

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The following is a complete list of changes made between iSymphony 3.4.2 and iSymphony 3.5.0.

If you are not upgrading from iSymphony 3.4.2, be sure to check the change log and upgrade notes for previous versions as well


  • Queue Alerts
    • Configurable alert sets that allow specifying alert type, thresholds, highlight color, and notifications.
      • Control alert sets with user and group based permissions.
      • Add alert sets to as many queues as needed.
    • Queue Widget highlights customizable colors on the appropriate element when thresholds are triggered.
    • Notifications will be displayed, if enabled for the alert, when a threshold is triggered.
  • Externalized Language Support
    • Default language packs can be exported and modified, allowing administrators to add locales with internationalization.


  • script has been updated to be provide more user friendly feedback and work with systems that have set JAVA_HOME environment variable.

  • Improved the queues handling of statistics and call events, greatly improving the performance and render times.

  • Improved memory management for systems under enough load to trigger max heap GC. Could previously result in a run away situation in some instances, should now release resources in a more graceful manner.

  • Improved the way My Stream history was being loaded, improving the performance for systems with a large number of historical records.

Resolved Bugs

  • Resolved an issue where some AMI Events was being incorrectly cast.

  • Resolved an issue where the core server selection list was not updating properly.

  • Resolved an issue where an agent that was logged out of the queue could throw NullPointerExceptions after a property update.

  • Resolved an issue where user REST endpoint was not updating all of the fields.

  • Resolved an issue where administrator screen validation would add elements that were not being properly cleaned up when switching to a new page.

  • Resolved an issue where dialed phone numbers (not extensions) could get stuck in a ringing state.

  • Resolved an issue where TokenFields in admin would not update as expected.

  • Resolved an issue where attended transfer (generally using a phone's transfer soft key) to a queue could cause calls to become stuck in the queue.
  • Resolved an issue where a remote recording agent could fail to load the recordings if the agent was restarted while the main server was running.
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