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Due to issues with the client UI in a Mac OS X environment and restrictions on the Security policy of Java Web Start iSymphony is not able to provide the client installation via the Java Web start mechanism. See the following article for more information on the issue. Client fails to launch when using Mac OS X Lion 10.7 or higher with Java 7
In order to install the client on Mac OS X you will need to download the tarball package that can be found here Downloads Archive. Make sure to download the version of the client that matches your iSymphony server version and revision.
See the installation instructions on how to install the tarball package here Client Installation and Uninstallation