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Panel

3. The license has not already been bound to another machine.

Code Block
The license request was denied: License does not belong to this system

The error indicates that the serial key has already been bound to another system.

  1. Create a ticket with iSymphony support, include the error message and indicate that you need the license released.

    Note

    iSymphony licenses are intended to be bound to a single machine. Continuously releasing a license to switch between two or more machines is unsupported.

Panel

4. There is a problem resolving the hostname 3.license.getisymphony.com.

Code Block
java.net.UnknownHostException: 3.license.getisymphony.com
    at java.net.AbstractPlainSocketImpl.connect(Unknown Source) ~[na:1.7.0_05]
    at java.net.SocksSocketImpl.connect(Unknown Source) ~[na:1.7.0_05]
    at java.net.Socket.connect(Unknown Source) ~[na:1.7.0_05]
    at sun.security.ssl.SSLSocketImpl.connect(Unknown Source) ~[na:1.7.0_05]
    at sun.security.ssl.SSLSocketImpl.<init>(Unknown Source) ~[na:1.7.0_05]
    at sun.security.ssl.SSLSocketFactoryImpl.createSocket(Unknown Source) ~[na:1.7.0_05]
    at com.xmlnamespace.panel.server.e.c.a(Unknown Source) [iSymphonyServer.jar:na]
    at com.xmlnamespace.panel.server.e.c.c(Unknown Source) [iSymphonyServer.jar:na]
    at com.xmlnamespace.panel.server.e.i.run(Unknown Source) [iSymphonyServer.jar:na]
    at java.util.TimerThread.mainLoop(Unknown Source) [na:1.7.0_05]
    at java.util.TimerThread.run(Unknown Source) [na:1.7.0_05]

Solution

Please ensure that your server can accurately resolve the domain name 3.license.getisymphony.com. This is usually a DNS issue on your server or network. To verify from a Linux shell whether you are able to resolve the correct domain, use the following command:

 

$ host 3.license.getisymphony.com

 

If the above command returns an error, such as "Host 3.license.getisymphony.com not found: 3(NXDOMAIN)", then your server is unable to correctly resolve the domain for the licensing server. You will need to correct the DNS issues to be able to activate your iSymphony license. 

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