This documentation relates to iSymphony 3.5. You can view older documentation on the Older Documentation page

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Core Settings

 

Display Name:

The display name of the Extension.

PBX Settings

 

Extension:The number for the extension. Used for originating and transferring to the Extension.
Peer:The Extension's device/peer. Used to track call state for the Extension and specifies the device/peer used to originate from this Extension. Usually SIP/<extension number>.

Alt. Origination Method:

Allows specification of an alternative origination method for this extension. If blank the value of the Peer field is used for originations from this extension. This field is used in very rare cases.

Auto Answer:

If checked originations made from this extension will auto answer the initial origination call back. Also If a user owns this extension and transfers a call to it in the panel the call will automatically be answered.

Only works with the following types of devices:

  • Aastra
  • Polycom
  • Grandstream
  • Snom

Overrides

 

Origination Context:

Overrides the Origination Context set in the Core Server settings for this Extension.

Redirecting Context:Overrides the Redirecting Context set in the Core Server settings for this Extension.
Originate Timeout:Overrides the Originate Timeout set in the Core Server settings for this Extension.
Voicemail 
Context:The context for this Extension's voicemail box.
Mailbox:The voicemail box for this Extension.
Agent Login 
Agent Location:The peer/device or Local channel used to log this extension into the Queue.
Agent Interface:The agent interface used by the phone system to track agent state. Normally used when the Agent Location is set to a Local channel. Usually set to SIP/<extension number>.
Agent Name:The agent name to use when logging this extension into a Queue.
Initial Agent Penalty:The initial penalty value to set on the agent when this Extension is logged into the Queue
Agent Paused On Login:If checked this extension's agent will be paused when logging into a Queue.

Permissions

Permissions available for an Extension. See Permissions for more information.

Barge:Allows barging in on this Extension's calls.

Barge Agent Only:

Allows barging in on this Extension's calls while allowing you to speak to the agent.

Barge Unmute:

Allows barging in on this Extension's calls while allowing you to speak to both parties on the call.

Delete Recordings:Allows deleting of voicemails in this Extension's voicemail box.
Forward Voicemail To:Allows forwarding of voicemails to this Extension's voicemail box.
Hangup Call:Allows hanging up this Extension's calls.

Hold Call:

Allows placing this Extension's calls on hold.

Listen To Recordings:

Allows listening to this Extension's recordings.

Login Agent:Allows logging in this Extension as an Agent to a Queue.
Originate From:Allows origination of calls from this Extension.
Originate To:Allows origination of calls to this Extension.
Originate To Voicemail:Allows origination of calls to his Extension's voicemail box.
Pause Agent:Allows pausing of this Extension's agents.
Record:Allows on demand recording of this Extension's calls.
Set Call Note:Allows setting call notes on this Extension's calls.
Set DND:Allows toggling of this Extension's Do Not Disturb state.
Set Penalty:Allows setting of this Extension's agent penalty.
Transfer From:Allows transferring calls way from this Extension.
Transfer To:Allows transferring calls to this Extension.
Transfer To Voicemail:Allows transferring of calls to this Extension's voicemial box.
View CallerID:Allows viewing of caller ID of calls on this Extension. Will mask caller id with *s.
View Calls:Allows viewing of call state on this Extension.