Users can start and stop on demand call recordings, on their extensions or the extensions of other users. To start an on demand recording, simply select the microphone icon on a call in the My Stream or a user in the Users Widget. To stop recording the call simply select the icon again.
When on a FreePBX based system, you must set the On Demand Recording option to Enabled in Applications->Extensions->[extension], for any extensions you wish to record calls on. If not set, no recording file will be created when toggling the record icon in the panel.
In iSymphony, a user can barge a call to listen in, coach an agent, or join the conversation.