This documentation relates to iSymphony 3.5. You can view older documentation on the Older Documentation page

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Users can park calls using the Park Button in the My Stream Widget or by dragging and dropping the call into the Parking Lot Widget.

Recording Calls

Users can start and stop on demand call recordings, on their extensions or the extensions of other users. To start an on demand recording, simply select the microphone icon on a call in the My Stream or a user in the Users Widget. To stop recording the call simply select the icon again.

titleNote on recording permissions in FreePBX

When on a FreePBX based system, you must set the On Demand Recording option to Enabled in Applications->Extensions->[extension], for any extensions you wish to record calls on. If not set, no recording file will be created when toggling the record icon in the panel.

Barging Calls

In iSymphony, a user can barge a call to listen in, coach an agent, or join the conversation.