This documentation relates to iSymphony 3.5. You can view older documentation on the Older Documentation page

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The target users can be selected through the lists User Group, Include Users and Excluded Users. The configured alerts will appear for all users that are either in one of the selected groups or are explicitly listed in the included users. It goes without saying that users listed in Exclude Users will never be targeted.

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The After creating the Queue Alarm Configuration it has to still be associated with a queue configuration before its alarms will be shown in the client

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