This documentation relates to iSymphony 3.5. You can view older documentation on the Older Documentation page

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Queue Alerts

Queues now support configurable alerts. Alerts sets can be configured in the admin panel and added then added to existing queues. See Queue Alarms for configuration details. The alerts feature customizable highlighting for the Queue Widget and notifications when a threshold is triggered. See Queue Widget page for more information.


Externalized Language Support

Administrators can now extract language files and provide their own language packs for internationalization. See Internationalization ( I18N) for more details.


In addition, we've made a few other small improvements, and fixed numerous bugs. For a complete list of changes, see the changelog. Before upgrading, be sure to read the upgrade notes