There have been many changes in iSymphony 3.5 that may impact your use. Please be sure to read the release notes below and the upgrade notes before upgrading.
Queues now support configurable alerts. Alerts sets can be configured in the admin panel then added to existing queues. See Queue Alarms for configuration details. The alerts feature customizable highlighting for the Queue Widget and notifications when a threshold is triggered. See Queue Widget page for more information.
Externalized Language Support