iSymphony 3.1 Beta 1 Upgrade Notes

Last modified by Scott Gagan on 2021/09/10 22:40

This document contains information that is important to note when upgrading to iSymphony 3.1 beta 1. Please be sure to completely read the information before upgrading.

Known Issues

Be sure to read the known issues section of the changelog. In particular note the following issue:

  • If your system has a lot of stored voicemail and you are using the remote agent, we strongly recommend that you test the impact that iSymphony will have on your system before upgrading. In some extreme cases, this combination may impact call quality on your phone system.

Loss of Settings

Although we try to make every change backwards-compatible, in some cases the effort involved in that is simply impractical. When upgrading from iSymphony 3.0 to iSymphony 3.1 beta 1, take note of the following:

  • The permission overhaul has changed the architecture of the permissions system significantly. Unfortunately, because of the complexity of the system and the number of potential edge cases that may be missed, we are not able to copy existing permission definitions over from the architecture used in version 3.0. As a result, all permissions defined in version 3.0 will be cleared upon upgrade, and when the upgrade is complete, no permissions will be defined. This means that you will need to redefine your permissions after upgrading. With the improvements to the batch editing, this should be significantly quicker and easier to do with version 3.1 than version 3.0. Note that this also includes access rules for extension directories, so on upgrade, all extension directories will be public by default.
  • The existing queue widgets have been removed, and since significantly fewer total widgets are typically necessary with the new widget, we have elected to allow users to reconfigure their dashboards as they see fit. Therefore, all existing queue widgets will be removed from dashboards, and the new widget must be added back and configured as necessary. 

Other Notes

  • Please note that as previously announced, iSymphony 3.1 drops support for Java 6. If you are running Java 6, you will need to upgrade to Oracle Java 7 or above. See the Supported Platforms page for more details. 

Upgrade Steps

Follow these steps to upgrade iSymphony version 3.0.x to iSymphony 3.1 beta 1:

  1. Back up the entire /opt/isymphony3 directory before proceeding further. This is extremely important. 
  2. Download the beta package that corresponds to your original installation method (see Determine the Installation Method for more details). The installation packages can be found in our Downloads Archive, under the Version 3 Development Builds header. 
  3. Follow the RPM or Tarball upgrade instructions to install your server. See Upgrading iSymphony for more details.

    The Automated upgrade method cannot be used for beta upgrades.

 

Created by colinw on 2015/01/08 17:37
   
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