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  • Symptoms
  • Cause
  • Resolution

Symptoms

When using the automated update mechanism, in the Administrator, the process completes and iSymphony restarts but the version is the same as before.

Cause

The install script for the update does not pick up on the JAVA_HOME environment variable so it defaults to "/usr/java/latest" but the JRE does not exist in that location.

Resolution

1. Shutdown the iSymphony server process.

   /opt/isymphony/server/shutdown.sh

2. Run the following command and take note of the JAVA_HOME path value

   cat /opt/isymphony/server/config-vars.sh

3. Open the following file in your favorite editor

   /opt/isymphony/server/update/server/install.sh

4. Locate the following section in the file

   if [ x${JAVA_INSTALL_PATH} = "x" ]; then
       JAVA_HOME="/usr/java/latest"
   else
       JAVA_HOME=${JAVA_INSTALL_PATH}
   fi

5. Modify the section to look like the following where <JRE PATH> is the path found in step 2.

   if [ x${JAVA_INSTALL_PATH} = "x" ]; then
       JAVA_HOME="<JRE PATH>"
   else
       JAVA_HOME=${JAVA_INSTALL_PATH}
   fi

6. Save the file an run the following command

   chmod +x /opt/isymphony/server/update/server/install.sh

7. Next run the install

   /opt/isymphony/server/update/server/install.sh

8. Restart the server

   /opt/isymphony/server/shutdown.sh

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