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Version 1.1 by michaely on 2021/09/09 18:02
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michaely 1.1 1 **//On this page~://**
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5 {{toc/}}
6
7 The Extensions configuration page allows you to manage the Extensions available in the system. You can access the Extensions configuration page by selecting **Extenions** in the Administration Interface.
8
9 = Extension Properties =
10
11 |=(((
12 **__Core Settings__**
13 )))|=(((
14
15 )))
16 |=(((
17 Display Name:
18 )))|(((
19 The display name of the Extension.
20 )))
21 |=(((
22 __PBX Settings__
23 )))|=(((
24
25 )))
26 |=(% colspan="1" %)(% colspan="1" %)
27 (((
28 Extension:
29 )))|(% colspan="1" %)(% colspan="1" %)
30 (((
31 The number for the extension. Used for originating and transferring to the Extension.
32 )))
33 |=(% colspan="1" %)(% colspan="1" %)
34 (((
35 Peer:
36 )))|(% colspan="1" %)(% colspan="1" %)
37 (((
38 The Extension's device/peer. Used to track call state for the Extension and specifies the device/peer used to originate from this Extension. Usually **SIP/<extension number>**.
39 )))
40 |=(((
41 **Alt. Origination Method:**
42 )))|(((
43 Allows specification of an alternative origination method for this extension. If blank the value of the **Peer** field is used for originations from this extension. This field is used in very rare cases.
44 )))
45 |=(((
46 **Auto Answer:**
47 )))|(((
48 If checked originations made from this extension will auto answer the initial origination call back. Also If a user owns this extension and transfers a call to it in the panel the call will automatically be answered.
49
50 Only works with the following types of devices:
51
52 * **Aastra**
53 * **Polycom**
54 * **Grandstream**
55 * **Snom**
56 )))
57 |=(((
58 __Overrides__
59 )))|=(((
60
61 )))
62 |=(((
63 Origination Context:
64 )))|(((
65 Overrides the **Origination Context** set in the [[Core Server>>doc:Core Servers]] settings for this Extension.
66 )))
67 |=(% colspan="1" %)(% colspan="1" %)
68 (((
69 Redirecting Context:
70 )))|(% colspan="1" %)(% colspan="1" %)
71 (((
72 Overrides the **Redirecting Context** set in the [[Core Server>>doc:Core Servers]] settings for this Extension.
73 )))
74 |=(% colspan="1" %)(% colspan="1" %)
75 (((
76 Originate Timeout:
77 )))|(% colspan="1" %)(% colspan="1" %)
78 (((
79 Overrides the **Originate Timeout** set in the [[Core Server>>doc:Core Servers]] settings for this Extension.
80 )))
81 |=(% colspan="1" %)(% colspan="1" %)
82 (((
83 __Voicemail__
84 )))|(% class="highlight-grey" colspan="1" data-highlight-colour="grey" %)(% class="highlight-grey" colspan="1" data-highlight-colour="grey" %)
85 (((
86
87 )))
88 |=(% colspan="1" %)(% colspan="1" %)
89 (((
90 Context:
91 )))|(% colspan="1" %)(% colspan="1" %)
92 (((
93 The context for this Extension's voicemail box.
94 )))
95 |=(% colspan="1" %)(% colspan="1" %)
96 (((
97 Mailbox:
98 )))|(% colspan="1" %)(% colspan="1" %)
99 (((
100 The voicemail box for this Extension.
101 )))
102 |=(% colspan="1" %)(% colspan="1" %)
103 (((
104 __Agent Login__
105 )))|(% class="highlight-grey" colspan="1" data-highlight-colour="grey" %)(% class="highlight-grey" colspan="1" data-highlight-colour="grey" %)
106 (((
107
108 )))
109 |=(% colspan="1" %)(% colspan="1" %)
110 (((
111 Agent Location:
112 )))|(% colspan="1" %)(% colspan="1" %)
113 (((
114 The peer/device or Local channel used to log this extension into the Queue.
115 )))
116 |=(% colspan="1" %)(% colspan="1" %)
117 (((
118 Agent Interface:
119 )))|(% colspan="1" %)(% colspan="1" %)
120 (((
121 The agent interface used by the phone system to track agent state. Normally used when the **Agent Location** is set to a Local channel. Usually set to **SIP/<extension number>.**
122 )))
123 |=(% colspan="1" %)(% colspan="1" %)
124 (((
125 Agent Name:
126 )))|(% colspan="1" %)(% colspan="1" %)
127 (((
128 The agent name to use when logging this extension into a Queue.
129 )))
130 |=(% colspan="1" %)(% colspan="1" %)
131 (((
132 Initial Agent Penalty:
133 )))|(% colspan="1" %)(% colspan="1" %)
134 (((
135 The initial penalty value to set on the agent when this Extension is logged into the Queue
136 )))
137 |=(% colspan="1" %)(% colspan="1" %)
138 (((
139 Agent Paused On Login:
140 )))|(% colspan="1" %)(% colspan="1" %)
141 (((
142 If checked this extension's agent will be paused when logging into a Queue.
143 )))
144
145 = Permissions =
146
147 Permissions available for an Extension. See [[doc:Permissions]] for more information.
148
149 |=(% colspan="1" %)(% colspan="1" %)
150 (((
151 (% style="color: rgb(34,34,34);" %)Barge:
152 )))|(% colspan="1" %)(% colspan="1" %)
153 (((
154 Allows barging in on this Extension's calls.
155 )))
156 |=(((
157 (% style="color: rgb(34,34,34);" %)Barge Agent Only:
158 )))|(((
159 Allows barging in on this Extension's calls while allowing you to speak to the agent.
160 )))
161 |=(((
162 (% style="color: rgb(34,34,34);" %)Barge Unmute:
163 )))|(((
164 Allows barging in on this Extension's calls while allowing you to speak to both parties on the call.
165 )))
166 |=(% colspan="1" %)(% colspan="1" %)
167 (((
168 (% style="color: rgb(34,34,34);" %)Delete Recordings:
169 )))|(% colspan="1" %)(% colspan="1" %)
170 (((
171 Allows deleting of voicemails in this Extension's voicemail box.
172 )))
173 |=(% colspan="1" %)(% colspan="1" %)
174 (((
175 (% style="color: rgb(34,34,34);" %)Forward Voicemail To:
176 )))|(% colspan="1" %)(% colspan="1" %)
177 (((
178 Allows forwarding of voicemails to this Extension's voicemail box.
179 )))
180 |=(% colspan="1" %)(% colspan="1" %)
181 (((
182 (% style="color: rgb(34,34,34);" %)Hangup Call:
183 )))|(% colspan="1" %)(% colspan="1" %)
184 (((
185 Allows hanging up this Extension's calls.
186 )))
187 |=(((
188 (% style="color: rgb(34,34,34);" %)Hold Call:
189 )))|(((
190 Allows placing this Extension's calls on hold.
191 )))
192 |=(((
193 (% style="color: rgb(34,34,34);" %)Listen To Recordings:
194 )))|(((
195 Allows listening to this Extension's recordings.
196 )))
197 |=(% colspan="1" %)(% colspan="1" %)
198 (((
199 (% style="color: rgb(34,34,34);" %)Login Agent:
200 )))|(% colspan="1" %)(% colspan="1" %)
201 (((
202 Allows logging in this Extension as an Agent to a Queue.
203 )))
204 |=(% colspan="1" %)(% colspan="1" %)
205 (((
206 (% style="color: rgb(34,34,34);" %)Originate From:
207 )))|(% colspan="1" %)(% colspan="1" %)
208 (((
209 Allows origination of calls from this Extension.
210 )))
211 |=(% colspan="1" %)(% colspan="1" %)
212 (((
213 (% style="color: rgb(34,34,34);" %)Originate To:
214 )))|(% colspan="1" %)(% colspan="1" %)
215 (((
216 Allows origination of calls to this Extension.
217 )))
218 |=(% colspan="1" %)(% colspan="1" %)
219 (((
220 (% style="color: rgb(34,34,34);" %)Originate To Voicemail:
221 )))|(% colspan="1" %)(% colspan="1" %)
222 (((
223 Allows origination of calls to his Extension's voicemail box.
224 )))
225 |=(% colspan="1" %)(% colspan="1" %)
226 (((
227 (% style="color: rgb(34,34,34);" %)Pause Agent:
228 )))|(% colspan="1" %)(% colspan="1" %)
229 (((
230 Allows pausing of this Extension's agents.
231 )))
232 |=(% colspan="1" %)(% colspan="1" %)
233 (((
234 (% style="color: rgb(34,34,34);" %)Record:
235 )))|(% colspan="1" %)(% colspan="1" %)
236 (((
237 Allows on demand recording of this Extension's calls.
238 )))
239 |=(% colspan="1" %)(% colspan="1" %)
240 (((
241 (% style="color: rgb(34,34,34);" %)Set Call Note:
242 )))|(% colspan="1" %)(% colspan="1" %)
243 (((
244 Allows setting call notes on this Extension's calls.
245 )))
246 |=(% colspan="1" %)(% colspan="1" %)
247 (((
248 (% style="color: rgb(34,34,34);" %)Set DND:
249 )))|(% colspan="1" %)(% colspan="1" %)
250 (((
251 Allows toggling of this Extension's Do Not Disturb state.
252 )))
253 |=(% colspan="1" %)(% colspan="1" %)
254 (((
255 (% style="color: rgb(34,34,34);" %)Set Penalty:
256 )))|(% colspan="1" %)(% colspan="1" %)
257 (((
258 Allows setting of this Extension's agent penalty.
259 )))
260 |=(% colspan="1" %)(% colspan="1" %)
261 (((
262 (% style="color: rgb(34,34,34);" %)Transfer From:
263 )))|(% colspan="1" %)(% colspan="1" %)
264 (((
265 Allows transferring calls way from this Extension.
266 )))
267 |=(% colspan="1" %)(% colspan="1" %)
268 (((
269 (% style="color: rgb(34,34,34);" %)Transfer To:
270 )))|(% colspan="1" %)(% colspan="1" %)
271 (((
272 Allows transferring calls to this Extension.
273 )))
274 |=(% colspan="1" %)(% colspan="1" %)
275 (((
276 (% style="color: rgb(34,34,34);" %)Transfer To Voicemail:
277 )))|(% colspan="1" %)(% colspan="1" %)
278 (((
279 Allows transferring of calls to this Extension's voicemial box.
280 )))
281 |=(% colspan="1" %)(% colspan="1" %)
282 (((
283 (% style="color: rgb(34,34,34);" %)View CallerID:
284 )))|(% colspan="1" %)(% colspan="1" %)
285 (((
286 Allows viewing of caller ID of calls on this Extension. Will mask caller id with *s.
287 )))
288 |=(% colspan="1" %)(% colspan="1" %)
289 (((
290 (% style="color: rgb(34,34,34);" %)View Calls:
291 )))|(% colspan="1" %)(% colspan="1" %)
292 (((
293 Allows viewing of call state on this Extension.
294 )))