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Wiki source code of Queue Alerts

Version 1.1 by michelk on 2021/09/09 18:01
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1 == (% style="color: rgb(0,0,0);" %)Queue Alarm Configuration(%%) ==
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3 [[image:attach:alert-config.png]]
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5 == Alerts ==
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7 == Alert Types ==
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9 **Calls In Queue**
10 The number of calls currently in the queue.
11 **Agents In Queue**
12 The number of agents currently in the queue.
13 **Agents On Call**
14 The number of agents currently on a call.
15 **Total Calls **
16 The total number of calls taken for the queue.
17 **Completed Calls**
18 The total number of calls completed for the queue.
19 **Abandoned Calls**
20 The total number of abandoned calls for the queue.
21 **Average Hold Time**
22 The average hold time for calls taken in the queue.
23 **Average Talk Time**
24 The average talk time for calls taken in the queue.
25 **Service Level**
26 The number of calls that have met the service level.
27 **Agent Talk Time**
28 The talk time for an agent on a queue call.
29 **Agent Calls Taken**
30 The number of queue calls taken by an agent.
31 **Call Hold Time**
32 The time a call has been waiting in the queue.
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