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Last modified by michaely on 2021/09/10 22:40
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1 ====== On this page ======
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5 {{toc maxLevel="5"/}}
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7 == Symptoms ==
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9 When installing or launching the iSymphony client from the launch.jnlp file (or from the desktop icon) you get an error message "Java(TM) Web Start Launcher has stopped working":
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11 [[image:attach:jws_7u7_exception.png]]
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13 When the problem details are clicked on, you'll see the exception code **"c0000417"**
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15 [[image:attach:jws_7u7_exception_code.png]]
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17 == Cause ==
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19 Java 7 Update 7 appears to have a known issue with the "javaws.exe" executable that causes a crash in the Java Web Start launcher preventing the installation from continuing or full launch to occur.
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21 == Workaround ==
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23 {{info}}
24 This workaround will disable the auto population of the profile location and tenant with FreePBX systems.
25 {{/info}}
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27 Open the following file on the server in your preferred editor. Make sure to create a **backup** of the file:
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29 {{code}}
30 /opt/isymphony/server/client/launch.jnlp
31 {{/code}}
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33 At the top you will see a line that looks like the following:
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35 {{code}}
36 <jnlp spec="1.0+" codebase="#CODEBASE#" href="launch.jnlp?location=#WIZARDSERVERLOCATION#&amp;tenant=#WIZARDSERVERTENANT#">
37 {{/code}}
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39 Modify it to look like the following and save the file:
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41 {{code}}
42 <jnlp spec="1.0+" codebase="#CODEBASE#" href="launch.jnlp">
43 {{/code}}
44
45 == Resolution ==
46
47 * Upgrade to iSymphony version 2.7.0 rev. 3983 or higher. See the [[doc:ISYMDOCS.iSymphony 2\.7\.0 Release Notes]] for more details.
48 * Downgrade to Java 6, Update 35 or higher.
49 * Note that the workaround above may also be considered a fix if you do not require tenant and server auto-population but may need to be applied after any iSymphony server upgrade.
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53 == Related Content ==
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