On this page::

• • Listen to and Share Voice Mail
  • Forwarding, Moving, and Deleting Voice Mail

The voice mail window allows you to see, listen to, and manage voice mail for your profile's extensions.

Listen to and Share Voice Mail

To listen to a voice mail simply double click the voice mail item or click the Listen To button and a call will be made to your selected originating extension. When you pick up the phone the message will be played back. You can control the playback with the following keys on the phone.

• * – Fast Forward
• # – Rewind
• 7 – Stop
• 8 – Pause
• 9 – Restart

You can also let another extension listen to a voice mail of your choosing by clicking and dragging the voice mail item to their extension.

Forwarding, Moving, and Deleting Voice Mail

• You can forward a voice mail to user by clicking and dragging the voice mail item to their extension's voice mail button.
• To forward multiple voice mails at once to multiple users select the voice mail items you wish to forward, right click one of the selected items and click Forward Selected. A window will appear that will let you select which users to forward the voice mails to.
• You can also move voice mails to one of the four predefined folders by right clicking a voice mail item and selecting Move To Folder.
• To delete voice mail either click the Delete button on the voice mail item you wish to delete or select a group of items and hit the Delete key to remove multiple voice mails at once.

If a voice mail item is in your Inbox you can use the Read/Unread button on the left hand side of the item to mark the voice mail read or unread.