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Changes for page Reporting Issues

Last modified by michelk on 2021/09/09 20:55
From version 1.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import
To version 2.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import

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46 46  
47 47  = Support Packages =
48 48  
49 -iSymphony now allows administrators to create support packages which contain useful information about the system. Our support that our support staff can use to troubleshoot issues. Creating support packages is easy, and can be done from the Administration Interface or the server command line.
49 +iSymphony now allows administrators to create support packages which contain useful information about the system. These packages are used by our support team to expedite the troubleshooting process. Creating s support package is easy, and can be done from the Administration Interface or the server command line.
50 50  
51 51  {{note}}
52 52  The ability to create support packages is only available in iSymphony 3.3+. If you are using a version of iSymphony prior to 3.3, see the Manual Collection section below.
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72 72  1. Click **Create**.
73 73  1. Once the package has been created you can use the **Download** button to download the package to your system and attach it to a support ticket.
74 74  
75 -== Creating Support Package from the Command Line ==
75 +== Creating Support Packages from the Command Line ==
76 76  
77 77  If you are unable to access the Administration Interface, you can create support packages from the server command line by executing the **support.sh** script. You can specify several parameters to tell the script which pieces of information to include in the package.
78 78