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Changes for page Reporting Issues

Last modified by michelk on 2021/09/09 20:55
From version 13.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import
To version 10.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import

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46 46  
47 47  = Support Packages =
48 48  
49 -iSymphony now allows administrators to create support packages which contain useful information about the system. These packages are used by our support team to expedite the troubleshooting process. Creating a support package is easy, and can be done from the Administration Interface or the server command line.
49 +iSymphony now allows administrators to create support packages which contain useful information about the system. These packages are used by our support team to expedite the troubleshooting process. Creating s support package is easy, and can be done from the Administration Interface or the server command line.
50 50  
51 51  {{note}}
52 52  The ability to create support packages is only available in iSymphony 3.3+. If you are using a version of iSymphony prior to 3.3, see the [[Manual Collection>>doc:||anchor="Manual Collection"]]section below.
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57 57  iSymphony provides an easy to use interface that allows administrators to create, and download, support packages directly from the Administration interface.
58 58  
59 59  {{note}}
60 -If you cannot access the Administration interface, due to issues with the application, see [[Creating Support Packages from the Command Line>>doc:||anchor="Creating Support Packages from the Command Line"]]below
60 +If you cannot access the Administration interface, due to issues with the application, see Creating Support Packages from the Command Line below
61 61  {{/note}}
62 62  
63 63  1. Log into the Administration Interface. See [[doc:Connecting to the Administration Interface]].
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68 68  Only super Administrators have access to the Global Configuration section. See [[doc:Administrators]] for more information.
69 69  {{/info}}
70 70  )))
71 -1. Under **Create Support Package**, select the information you wish to be included in the package. The default selection is usually sufficient. See [[Package Options>>doc:||anchor="Package Options"]] below for more detail on what each option includes in the package.
71 +1. Under **Create Support Package**, select the information you wish to be included in in the package. The default selection is usually sufficient.
72 72  1. Click **Create**.
73 -1. Once the package has been created you can use the **Download** button to download the package to your system, and attach it to a support ticket.
73 +1. Once the package has been created you can use the **Download** button to download the package to your system and attach it to a support ticket.
74 74  
75 75  == Creating Support Packages from the Command Line ==
76 76  
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85 85  {{/code}}
86 86  
87 87  {{info}}
88 -The above command will package all information. If you wish to specify the information that is included in the package you can use the flags specified in the [[Package Options>>doc:||anchor="Package Options"]]section below.
88 +The above command will package all information. If you wish to specify the information that is included in the package you can use the flags specified in the Package Options section below.
89 89  {{/info}}
90 90  )))
91 91  1. (((
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95 95  /opt/isymphony3/server/support
96 96  {{/code}}
97 97  
98 -You will need to download the file from the server to your machine. See [[Transferring Files>>doc:||anchor="Transferring Files"]]above.
98 +You will need to download the file from the server to your machine. See Transferring Files above.
99 99  )))
100 100  
101 101  == Package Options ==
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159 159  * The results of running the **netstat -lanp** command. (Open socket information)
160 160  * A snapshot of the **top** command. (Current running process information)
161 161  * The results of running the **uname -a** command. (OS and architecture information)
162 -* The results of running the **java -version** command. (Java JRE information)
162 +* The result of running the **java -version** command. (Java JRE information)
163 163  )))
164 164  |(% class="highlight-grey" data-highlight-colour="grey" %)(% class="highlight-grey" data-highlight-colour="grey" %)
165 165  (((