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Changes for page Reporting Issues

Last modified by michelk on 2021/09/09 20:55
From version 13.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import
To version 11.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import

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68 68  Only super Administrators have access to the Global Configuration section. See [[doc:Administrators]] for more information.
69 69  {{/info}}
70 70  )))
71 -1. Under **Create Support Package**, select the information you wish to be included in the package. The default selection is usually sufficient. See [[Package Options>>doc:||anchor="Package Options"]] below for more detail on what each option includes in the package.
71 +1. Under **Create Support Package**, select the information you wish to be included in in the package. The default selection is usually sufficient.
72 72  1. Click **Create**.
73 -1. Once the package has been created you can use the **Download** button to download the package to your system, and attach it to a support ticket.
73 +1. Once the package has been created you can use the **Download** button to download the package to your system and attach it to a support ticket.
74 74  
75 75  == Creating Support Packages from the Command Line ==
76 76  
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95 95  /opt/isymphony3/server/support
96 96  {{/code}}
97 97  
98 -You will need to download the file from the server to your machine. See [[Transferring Files>>doc:||anchor="Transferring Files"]]above.
98 +You will need to download the file from the server to your machine. See Transferring Files above.
99 99  )))
100 100  
101 101  == Package Options ==
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159 159  * The results of running the **netstat -lanp** command. (Open socket information)
160 160  * A snapshot of the **top** command. (Current running process information)
161 161  * The results of running the **uname -a** command. (OS and architecture information)
162 -* The results of running the **java -version** command. (Java JRE information)
162 +* The result of running the **java -version** command. (Java JRE information)
163 163  )))
164 164  |(% class="highlight-grey" data-highlight-colour="grey" %)(% class="highlight-grey" data-highlight-colour="grey" %)
165 165  (((