Changes for page Reporting Issues
Last modified by michelk on 2021/09/09 20:55
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... ... @@ -72,6 +72,15 @@ 72 72 1. Click **Create**. 73 73 1. Once the package has been created you can use theĀ **Download** button to download the package to your system and attach it to a support ticket. 74 74 75 +== Creating Support Package from the Command Line == 76 + 77 +If you are unable to access the Administration Interface, you can create support packages from the server command line by executing the **support.sh** script. You can specify several parameters to tell the script which pieces of information to include in the package. 78 + 79 +1. Log into the server via SSH or a terminal. 80 +1. Run the following command 81 + 82 + 83 + 75 75 = Manual Collection = 76 76 77 77 If you are using a version of iSymphony prior to 3.3, you can use the following instructions to collect system information to report to the iSymphony support team.