Changes for page Reporting Issues

Last modified by michelk on 2021/09/09 20:55

From version 14.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import
To version 1.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import

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72 72  1. Click **Create**.
73 73  1. Once the package has been created you can use theĀ **Download** button to download the package to your system and attach it to a support ticket.
74 74  
75 +== Creating Support Package from the Command Line ==
76 +
77 +If you are unable to access the Administration Interface, you can create support packages from the server command line by executing the **support.sh** script. You can specify several parameters to tell the script which pieces of information to include in the package.
78 +
79 +1. Log into the server via SSH or a terminal.
80 +1. Run the following command
81 +
82 +
83 +
75 75  = Manual Collection =
76 76  
77 77  If you are using a version of iSymphony prior to 3.3, you can use the following instructions to collect system information to report to the iSymphony support team.