Changes for page Reporting Issues
Last modified by michelk on 2021/09/09 20:55
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... ... @@ -77,115 +77,10 @@ 77 77 If you are unable to access the Administration Interface, you can create support packages from the server command line by executing the **support.sh** script. You can specify several parameters to tell the script which pieces of information to include in the package. 78 78 79 79 1. Log into the server via SSH or a terminal. 80 -1. ((( 81 -Run the following command: 80 +1. Run the following command 82 82 83 -{{code language="bash"}} 84 -/opt/isymphony3/server/support.sh 85 -{{/code}} 86 - 87 -{{info}} 88 -The above command will package all information. If you wish to specify the information that is included in the package you can use the flags specified in the Package Options section below. 89 -{{/info}} 90 -))) 91 -1. ((( 92 -Once the script has generated the package it can be found in the following directory on the server: 93 - 94 -{{code}} 95 -/opt/isymphony3/server/support 96 -{{/code}} 97 - 98 -You will need to download the file from the server to your machine. See Transferring Files above. 99 -))) 100 - 101 -== Package Options == 102 - 103 -|=((( 104 -Admin Option 105 -)))|=((( 106 -Script Flag 107 -)))|=((( 108 -Includes 109 -))) 110 -|(% class="highlight-grey" data-highlight-colour="grey" %)(% class="highlight-grey" data-highlight-colour="grey" %) 111 -((( 112 -Application Logs 113 -)))|(% style="text-align: center;" %)(% style="text-align: center;" %) 114 -((( 115 --l 116 -)))|((( 117 -* All files in the **/opt/isymphony3/server/log** directory. Excludes any archived (tar.gz) logs. 118 -))) 119 -|(% class="highlight-grey" data-highlight-colour="grey" %)(% class="highlight-grey" data-highlight-colour="grey" %) 120 -((( 121 -Archived Logs 122 -)))|(% style="text-align: center;" %)(% style="text-align: center;" %) 123 -((( 124 --a 125 -)))|((( 126 -* All archived log files (tar.gz) in the **/opt/isymphony3/server/log** directory. 127 -))) 128 -|(% class="highlight-grey" data-highlight-colour="grey" %)(% class="highlight-grey" data-highlight-colour="grey" %) 129 -((( 130 -Thread Dump 131 -)))|(% style="text-align: center;" %)(% style="text-align: center;" %) 132 -((( 133 --t 134 -)))|((( 135 -* Generates a dump of all active threads in the JVM instance and writes it to the **/opt/isymphony3/server/log/iSymphonyServer.out.log** file. 136 - 137 -{{note}} 138 -A thread dump will not be generated if the iSymphony server process is not running. 139 -{{/note}} 140 - 141 -{{note}} 142 -Application logs must be included in order to include the thread dump in the package. 143 -{{/note}} 144 -))) 145 -|(% class="highlight-grey" data-highlight-colour="grey" %)(% class="highlight-grey" data-highlight-colour="grey" %) 146 -((( 147 -Environment Information 148 -)))|(% style="text-align: center;" %)(% style="text-align: center;" %) 149 -((( 150 --e 151 -)))|((( 152 -* The process id of the running iSymphony server installation, if the server is running. 153 -* The contents of** /proc/cpuinfo. **(Processor information) 154 -* The contents of **/proc/meminfo**. (Memory Information) 155 -* The results of running the command **free -m**. 156 -* The results of running the **netstat -lanp** command. 157 -* A snapshot of the **top** command. 158 -))) 159 -|(% class="highlight-grey" data-highlight-colour="grey" %)(% class="highlight-grey" data-highlight-colour="grey" %) 160 -((( 161 -Configuration Files 162 -)))|(% style="text-align: center;" %)(% style="text-align: center;" %) 163 -((( 164 --c 165 -)))|((( 166 166 167 -))) 168 -|(% class="highlight-grey" data-highlight-colour="grey" %)(% class="highlight-grey" data-highlight-colour="grey" %) 169 -((( 170 -PBX Configuration 171 -)))|(% style="text-align: center;" %)(% style="text-align: center;" %) 172 -((( 173 --p 174 -)))|((( 175 - 176 -))) 177 -|(% class="highlight-grey" data-highlight-colour="grey" %)(% class="highlight-grey" data-highlight-colour="grey" %) 178 -((( 179 -Database Files 180 -)))|(% style="text-align: center;" %)(% style="text-align: center;" %) 181 -((( 182 --d 183 -)))|((( 184 - 185 -))) 186 186 187 - 188 - 189 189 = Manual Collection = 190 190 191 191 If you are using a version of iSymphony prior to 3.3, you can use the following instructions to collect system information to report to the iSymphony support team.