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Changes for page Reporting Issues

Last modified by michelk on 2021/09/09 20:55
From version 24.3
edited by michelk
on 2021/09/09 18:14
Change comment: Update document after refactoring.
To version 22.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import

Summary

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1 -ISYMDOCS.Home.WebHome
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1 -XWiki.michelk
1 +XWiki.michaely
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1 -favourite|report|issue|support|ticket|bug
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1 1  {{layout}}
2 2  {{layout-section ac:type="two_right_sidebar"}}
3 3  {{layout-cell}}
4 -This article outlines the procedure for reporting issues you experience with iSymphony, along with information that is required for our support staff to troubleshoot issues effectively. When reporting issues, providing as much information as possible can expedite issue resolution.
4 +This article outlines the procedure for reporting issues you experience with iSymphony, along with information that is required for our support staff to troubleshot issues effectively. When reporting issues, providing as much information as possible can expedite issue resolution.
5 5  
6 6  = Creating Tickets =
7 7  
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249 249  source /opt/isymphony3/server/config-vars.sh && ${JAVA_HOME}/bin/java -version
250 250  {{/code}}
251 251  
252 -= Heap Dumps =
253 -
254 -In certain circumstances our support team may ask for a heap dump. This dump allows us to inspect the memory of your iSymphony application. Heap dumps can be created with the jmap utiltily.
255 -
256 -jmap's documentation can be found on the oracle web site: see: [[http:~~/~~/docs.oracle.com/javase/7/docs/technotes/tools/share/jmap.html>>url:http://docs.oracle.com/javase/7/docs/technotes/tools/share/jmap.html||shape="rect"]]
257 -
258 -If you are using OpenJDK (as bundle with e.g. FreePBX) you will need to install openjdk-debuginfo. For FreePBX (Centos based) the version of debug info can be downloaded here:
259 -[[http:~~/~~/debuginfo.centos.org/6/x86_64/>>url:http://debuginfo.centos.org/6/x86_64/||shape="rect"]]
260 -
261 261  = Extra Information For UI Issues =
262 262  
263 263  If you encounter a bug/issue with display in the client or administrator (i.e. UI not drawing correctly, phone state not showing what it should, ect.) Try the following steps to attempt to correct it. Please included which step, if any, resolved the issue in your issue report. This will give us a general idea of where the issue exists in the Application.