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Changes for page Reporting Issues

Last modified by michelk on 2021/09/09 20:55
From version 5.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import
To version 3.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import

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26 26  
27 27  In many cases it is useful for our support team to know details of the hardware, OS, and JRE used to run iSymphony. Including the following information in support tickets may help expedite issue resolution.
28 28  
29 +
30 +
29 29  == Operating System Details ==
30 30  
31 31  You can acquire basic OS information by running the following command on your server's command line:
... ... @@ -38,14 +38,8 @@
38 38  
39 39  The following commands can be used to acquire details about the hardware installed on the server:
40 40  
41 -{{code language="bash"}}
42 -cat /proc/cpuinfo
43 -{{/code}}
43 +
44 44  
45 -{{code language="bash"}}
46 -free -m
47 -{{/code}}
48 -
49 49  == JRE Version ==
50 50  
51 51  The following command can be used to acquire the version of the JRE iSymphony is utilizing: