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Changes for page Reporting Issues

Last modified by michelk on 2021/09/09 20:55
From version 6.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import
To version 4.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import

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1 -
2 -
3 3  **//On this page~://**
4 4  
5 5  
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6 6  
7 7  {{toc/}}
8 8  
9 -This article outlines the procedure for reporting issues you experience with iSymphony, along with information that is required for our support staff to troubleshot issues effectively. When reporting issues, providing as much information as possible can expedite issue resolution.
10 -
11 11  = Creating Tickets =
12 12  
13 13  All bug reports and issues should be reported via our [[Ticket System>>url:http://www.getisymphony.com/support||shape="rect"]].
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24 24  tar -zcvf islogs.tar.gz /opt/isymphony3/server/log
25 25  {{/code}}
26 26  
27 -= Environment Information =
28 -
29 -In many cases it is useful for our support team to know details of the hardware, OS, and JRE used to run iSymphony.
30 -
31 -== Operating System Details ==
32 -
33 -You can acquire basic OS information by running the following command on your server's command line:
34 -
35 -{{code language="bash"}}
36 -uname -a
37 -{{/code}}
38 -
39 -== Hardware Details ==
40 -
41 -The following commands can be used to acquire details about the hardware installed on the server:
42 -
43 -{{code language="bash"}}
44 -cat /proc/cpuinfo
45 -{{/code}}
46 -
47 -{{code language="bash"}}
48 -free -m
49 -{{/code}}
50 -
51 -== JRE Version ==
52 -
53 -The following command can be used to acquire the version of the JRE iSymphony is utilizing:
54 -
55 -{{code language="bash"}}
56 -source /opt/isymphony3/server/config-vars.sh && ${JAVA_HOME}/bin/java -version
57 -{{/code}}
58 -
59 59  = Extra Information For UI Issues =
60 60  
61 61  If you encounter a bug/issue with display in the client or administrator (i.e. UI not drawing correctly, phone state not showing what it should, ect.) Try the following steps to attempt to correct it. Please included which step, if any, resolved the issue in your issue report. This will give us a general idea of where the issue exists in the Application.