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Changes for page Reporting Issues

Last modified by michelk on 2021/09/09 20:55
From version 6.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import
To version 7.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import

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16 16  
17 17  Make sure to include a detailed description of the bug/issue and what you were doing to cause it. Also include the time the bug occurred if possible. Be as detailed as possible.
18 18  
19 += Transferring Files =
20 +
21 +In most cases, support representatives will require files from your server in order to troubleshoot issues. You can utilize SCP to download the files onto your personal machine. Once the files are on your personal machine, you can attach them in a new ticket or in a reply to an existing ticket.
22 +
23 +{{info}}
24 +Using SCP requires that you know the SSH login credentials for the server.
25 +{{/info}}
26 +
27 +== Windows ==
28 +
29 +To download files, via SCP, to a Windows machine, you can utilize the free application WinSCP ([[http:~~/~~/winscp.net/>>url:http://winscp.net/||shape="rect"]])
30 +
31 +== Linux/OS X ==
32 +
33 +To download files, via SCP, to a Linux or OS X machine, you can utilize the "scp" command.
34 +
35 +{{code language="bash"}}
36 +scp <ssh username>@<ip of server>:<path of file to download> <local file destination path>
37 +{{/code}}
38 +
39 +For Example, the following command will download the file /root/islogs.tar.gz from the server at 192.168.1.1, to the /home/mike/Downloads directory on your local machine.
40 +
41 +{{code language="bash"}}
42 +scp root@192.168.1.1:/root/islogs.tar.gz /ho me/mike/Downloads
43 +{{/code}}
44 +
45 +Once executed, the command will prompt you for the root user password.
46 +
19 19  = Logs =
20 20  
21 21  Include all log files from **/opt/isymphony3/server/log** in the ticket. You can make a archive of the logs via the following command.