Skip to Content

Changes for page Reporting Issues

Last modified by michelk on 2021/09/09 20:55
From version 6.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import
To version 8.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import

Summary

Details

Page properties
Content
... ... @@ -6,8 +6,6 @@
6 6  
7 7  {{toc/}}
8 8  
9 -This article outlines the procedure for reporting issues you experience with iSymphony, along with information that is required for our support staff to troubleshot issues effectively. When reporting issues, providing as much information as possible can expedite issue resolution.
10 -
11 11  = Creating Tickets =
12 12  
13 13  All bug reports and issues should be reported via our [[Ticket System>>url:http://www.getisymphony.com/support||shape="rect"]].
... ... @@ -26,7 +26,7 @@
26 26  
27 27  = Environment Information =
28 28  
29 -In many cases it is useful for our support team to know details of the hardware, OS, and JRE used to run iSymphony.
27 +In many cases it is useful for our support team to know details of the hardware, OS, and JRE used to run iSymphony. Including the following information in support tickets may help expedite issue resolution.
30 30  
31 31  == Operating System Details ==
32 32