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Wiki source code of Permission Examples

Version 4.1 by michaely on 2021/09/09 18:01
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1 The following are some example scenarios to provide a clearer view of how the permission system in iSymphony can be used.
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3 = Scenario 1: Global Restriction With A Singe User Override =
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5 Lets say that you want to prevent all users in the system from barging in on any calls, with the exception of the CEO, who needs the ability to barge in on all calls in the system. You can set this up via the following steps:
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7 1. In the iSymphony Administrator Navigate to **Users and Security->Permissions**.
8 1. Enable the permission system, if it is not already enabled. See [[doc:Permissions]] for more information.
9 1. Select the **All Users** user group from the list on the left.
10 1. Locate the **Barge in on call** permission on the right hand side.
11 1. Set the permission to **Deny**.
12 1. Save the permissions. At this point barge functionality will be disabled globally.
13 1. Select the CEO's user from the list on the left.
14 1. Locate the **Barge in on call** permission on the right hand side.
15 1. Set the permission to **Allow.**
16 1. Save the permissions. At this point only the CEO will be able to barge in on any calls.
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19 = Scenario 2: Global Restriction With A User Group Override =
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21 Lets say that you want to prevent all users in the system from barging in on any calls, with the exception of a group of managers, who needs the ability to barge in on all calls in the system. You can set this up via the following steps:
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23 1. In the iSymphony Administrator create a group of users that include all the manager users. We will call this group **Managers** for the sake of example. See [[doc:User Groups]] for more information.
24 1. In the iSymphony Administrator Navigate to **Users and Security->Permissions**.
25 1. Enable the permission system, if it is not already enabled. See [[doc:Permissions]] for more information.
26 1. Select the **All Users** user group from the list on the left.
27 1. Locate the **Barge in on call** permission on the right hand side.
28 1. Set the permission to **Deny**.
29 1. Save the permissions. At this point barge functionality will be disabled globally.
30 1. Select the **Managers **group from the list on the left.
31 1. Locate the **Barge in on call** permission on the right hand side.
32 1. Set the permission to **Allow.**
33 1. Save the permissions. At this point only users that are a part of the **Managers** group will be able to barge in on any calls.
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