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Last modified by michelk on 2021/09/09 20:55
From version 20.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import
To version 23.1
edited by michelk
on 2021/09/09 18:01
Change comment: Import

Summary

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1 +iSymphony Installation and Update Guide
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1 -XWiki.michaely
1 +XWiki.michelk
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1 1  {{layout}}
2 +{{layout-section ac:type="single"}}
3 +{{layout-cell}}
4 +{{warning}}
5 +Upgrading to iSymphony Version 3.4.2 or later will include the desktop module by default. Skip this document and proceed to [[doc:Adding New Desktop Client Installers]] if v3.4.2+ is installed.
6 +
7 +Installing an old desktop client module on a 3.4.2 or later system will leave the desktop client functionally broken, please see:
8 +
9 +[[doc:ISYMKB.Desktop Client V2 cannot connect to iSymphony server and cannot be downloaded from web interface]]
10 +{{/warning}}
11 +{{/layout-cell}}
12 +{{/layout-section}}
13 +
2 2  {{layout-section ac:type="two_right_sidebar"}}
3 3  {{layout-cell}}
16 +
17 +
18 +
19 +
4 4  = Overview =
5 5  
6 6  This document covers how to install the optional Desktop Client Module, on an existing iSymphony server installation. If you have not yet installed the iSymphony server see [[doc:Getting Started]].
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7 7  
8 8  The Desktop Client Module allows users to download and install the Desktop Client Application on their machines. The Desktop Client Application allows users to utilize the iSymphony client interface from within a native application that runs on the user's machine. This allows iSymphony to act as a native application, with its own window and shortcuts. The Desktop Client Application also allows for functionality like Global Hot Key focusing and application based CRM popups.
9 9  
26 +
27 +
10 10  {{warning}}
11 11  The Desktop Client Module requires an iSymphony Server version of **3.2.1 or higher**.
12 12  {{/warning}}
13 13  
14 -{{info}}
15 -Due to the size of the Desktop Client Module, it is provided as a separate download from the main iSymphony Server.
16 -{{/info}}
32 +{{warning}}
33 +The Desktop Client Module 2.0.0 requires an iSymphony Server version of **3.4.1 or higher**.
34 +{{/warning}}
17 17  {{/layout-cell}}
18 18  
19 19  {{layout-cell}}
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33 33  The desktop client module downloads can be found in the [[doc:ISYMKB.Downloads Archive]]. You will want to download the Desktop Client Module package to the server that is running the iSymphony server.
34 34  )))
35 35  
54 +(((
55 +
56 +
57 +{{note}}
58 +You need to download the Desktop Module for this step, not the desktop installers. The downloaded file should be a .tar.gz, not a .zip.
59 +
60 +The URL should look like the following, with the exception of the version, which will be replaced with the version you are downloading:
61 +
62 +[[http:~~/~~/www.getisymphony.com/files/builds/isymphony/desktop_modules/isymphony_desktop_version.tar.gz>>url:http://www.getisymphony.com/files/builds/isymphony/desktop_modules/isymphony_desktop_2_0_0.tar.gz||shape="rect"]]
63 +
64 +After step 2 you should have extracted a directory named "desktop", if that is not the case, you used the wrong url. To recover, remove the directory you just extracted from the module directory, and then return to step 1.
65 +{{/note}}
66 +
67 +
68 +)))
69 +
36 36  = 2. Extract The Desktop Client Module =
37 37  
38 38  Run the following command to extract the module to the iSymphony Server installation. You need to be in the same directory as the downloaded Desktop Client Module package when running this command.
39 39  
40 40  {{code language="bash"}}
41 -tar -zxf desktop.tar.gz -C /opt/isymphony3/server/modules 
75 +tar -zxf isymphony_desktop_<version>.tar.gz -C /opt/isymphony3/server/modules
42 42  {{/code}}
43 43  
44 44  = 3. Set The File Ownership Of The Desktop Module =
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83 83  
84 84  Once the Desktop Client Module is installed, you will have to restart the iSymphony Server in order to activate the module. See [[doc:Starting And Stopping The iSymphony Server]].
85 85  
86 -= 5. Install The Desktop Client Module On The Client Machines =
120 += 5. Add The Desktop Client Installers =
87 87  
88 -Once the Desktop Client Module is installed, your users will now be able to download and install the Desktop Client Application on their machines. See Installing The Desktop Client.
122 +The installers served by iSymphony can be added by downloading the .zip archive and moving it to the iSymphony installers directory:
123 +
124 +{{code}}
125 +cd ~/
126 +wget http://www.getisymphony.com/files/builds/isymphony/desktop_client/isymphony_desktop_client_2_0_0.zip
127 +mv ./isymphony_desktop_client_2_0_0.zip /opt/isymphony3/server/installers/
128 +{{/code}}
129 +
130 +
131 +
132 +The latest version of the desktop client will be served. If no installers are added to the installers directory then the legacy installers (version < 2.0.0) will be served instead.
133 +
134 +{{info}}
135 +See [[Adding New Desktop Client Installers>>url:http://docs.getisymphony.com/display/ISYMDOCS/Adding+New+Desktop+Client+Installers||shape="rect"]] for more information.
136 +{{/info}}
137 +
138 +=== (% style="color: rgb(0,0,0);" %)6. Install The Desktop Client On The Client Machines(%%) ===
139 +
140 +Once the Desktop Client Module is installed, your users will now be able to download and install the Desktop Client Application on their machines. See [[doc:Desktop Client Installation v2\.0\.0]] or for legacy versions see [[Desktop Client Installation v1.0.1>>url:http://docs.getisymphony.com/display/ISYMDOCS/Desktop+Client+Installation+v1.0.1||shape="rect"]].
89 89  {{/layout-cell}}
90 90  {{/layout-section}}
91 91  {{/layout}}