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Last modified by superadmin on 2021/09/09 20:55
From version 2.1
edited by michaely
on 2021/09/09 18:02
Change comment: Import
To version 1.1
edited by michaely
on 2021/09/09 18:02
Change comment: Import

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23 23  1. Ensure that your system meets the minimum requirements to run iSymphony. For more information, please read the detailed [[system requirements>>doc:iSymphony Requirements]].
24 24  1. Have your iSymphony license key ready.
25 25  1. You must be able to use a command prompt and install Java to continue. If not, please contact your system administrator to assist you.
26 +1. Determine the correct installation method to use for your environment. See [[doc:Determine the Installation Method]] for more information.
26 26  
27 27  = 2. Install the JRE (Java Runtime Environment) =
28 28  
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34 34  **Please be sure to review the [[Support Platforms>>doc:ISYM28.Supported Platforms]] page for details on version requirements of platform software.**
35 35  {{/info}}
36 36  
37 -{{note}}
38 -OpenJDK is currently **not** supported.
39 -{{/note}}
40 -
41 41  1. If you are not sure whether you have JRE installed correctly, please confirm by doing the following:
42 42  11. Open a shell console.
43 43  11. Type echo $JAVA_HOME in the shell console and then press Enter
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134 134  asterisk -rx "manager reload"
135 135  {{/code}}
136 136  )))
134 +1. (((
135 +If you are using Asterisk Queues you will need to add the following two properties to each queue configured in **/etc/asterisk/queues.conf**
136 +
137 +{{note}}
138 +If you do not add these properties, agents will not show any status when they are rung by a queue.
139 +{{/note}}
140 +
141 +{{code}}
142 +eventmemberstatus=yes
143 +eventwhencalled=yes
144 +{{/code}}
145 +
146 +Once added run the following command to apply the changes:
147 +
148 +{{code}}
149 +asterisk -rx "core reload"
150 +{{/code}}
151 +)))
137 137  1. Set up the voicemail and recording agent resource URLs and Extensions:
138 138  11.
139 139  111. Open the file **/opt/isymphony3/server/conf/agent/voicemail.xml**