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Last modified by superadmin on 2021/09/09 20:55
From version 2.1
edited by michaely
on 2021/09/09 18:02
Change comment: Import
To version 5.1
edited by ryanp
on 2021/09/09 18:02
Change comment: Import

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1 -XWiki.michaely
1 +XWiki.ryanp
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23 23  1. Ensure that your system meets the minimum requirements to run iSymphony. For more information, please read the detailed [[system requirements>>doc:iSymphony Requirements]].
24 24  1. Have your iSymphony license key ready.
25 25  1. You must be able to use a command prompt and install Java to continue. If not, please contact your system administrator to assist you.
26 +1. Determine the correct installation method to use for your environment. See [[doc:Determine the Installation Method]] for more information.
26 26  
27 27  = 2. Install the JRE (Java Runtime Environment) =
28 28  
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34 34  **Please be sure to review the [[Support Platforms>>doc:ISYM28.Supported Platforms]] page for details on version requirements of platform software.**
35 35  {{/info}}
36 36  
37 -{{note}}
38 -OpenJDK is currently **not** supported.
39 -{{/note}}
40 -
41 41  1. If you are not sure whether you have JRE installed correctly, please confirm by doing the following:
42 42  11. Open a shell console.
43 43  11. Type echo $JAVA_HOME in the shell console and then press Enter
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134 134  asterisk -rx "manager reload"
135 135  {{/code}}
136 136  )))
134 +1. (((
135 +If you are using Asterisk Queues you will need to add the following two properties to each queue configured in **/etc/asterisk/queues.conf**
136 +
137 +{{note}}
138 +If you do not add these properties, agents will not show any status when they are rung by a queue.
139 +{{/note}}
140 +
141 +{{code}}
142 +eventmemberstatus=yes
143 +eventwhencalled=yes
144 +{{/code}}
145 +
146 +Once added run the following command to apply the changes:
147 +
148 +{{code}}
149 +asterisk -rx "core reload"
150 +{{/code}}
151 +)))
137 137  1. Set up the voicemail and recording agent resource URLs and Extensions:
138 138  11.
139 139  111. Open the file **/opt/isymphony3/server/conf/agent/voicemail.xml**
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163 163  {{/code}}
164 164  )))
165 165  
166 -= 4. Verify Required Ports Are Open =
181 += 5. Verify Required Ports Are Open =
167 167  
168 168  Verify that ports 58080 and 55050 are not being blocked by any firewall and are forwarded as necessary. If you are running IP Tables run the following commands on the server CLI in order to open the ports. These ports allow access to the iSymphony Client and Administration interfaces.
169 169