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Last modified by superadmin on 2021/09/09 20:55
From version 2.1
edited by michaely
on 2021/09/09 18:02
Change comment: Import
To version 6.1
edited by michaely
on 2021/09/09 18:02
Change comment: Import

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23 23  1. Ensure that your system meets the minimum requirements to run iSymphony. For more information, please read the detailed [[system requirements>>doc:iSymphony Requirements]].
24 24  1. Have your iSymphony license key ready.
25 25  1. You must be able to use a command prompt and install Java to continue. If not, please contact your system administrator to assist you.
26 +1. Determine the correct installation method to use for your environment. See [[doc:Determine the Installation Method]] for more information.
26 26  
27 27  = 2. Install the JRE (Java Runtime Environment) =
28 28  
... ... @@ -134,6 +134,24 @@
134 134  asterisk -rx "manager reload"
135 135  {{/code}}
136 136  )))
138 +1. (((
139 +If you are using Asterisk Queues you will need to add the following two properties to each queue configured in **/etc/asterisk/queues.conf**
140 +
141 +{{note}}
142 +If you do not add these properties, agents will not show any status when they are rung by a queue.
143 +{{/note}}
144 +
145 +{{code}}
146 +eventmemberstatus=yes
147 +eventwhencalled=yes
148 +{{/code}}
149 +
150 +Once added run the following command to apply the changes:
151 +
152 +{{code}}
153 +asterisk -rx "core reload"
154 +{{/code}}
155 +)))
137 137  1. Set up the voicemail and recording agent resource URLs and Extensions:
138 138  11.
139 139  111. Open the file **/opt/isymphony3/server/conf/agent/voicemail.xml**