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Last modified by superadmin on 2021/09/09 20:55
From version 3.1
edited by michaely
on 2021/09/09 18:02
Change comment: Import
To version 5.1
edited by ryanp
on 2021/09/09 18:02
Change comment: Import

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Author
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1 -XWiki.michaely
1 +XWiki.ryanp
Content
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35 35  **Please be sure to review the [[Support Platforms>>doc:ISYM28.Supported Platforms]] page for details on version requirements of platform software.**
36 36  {{/info}}
37 37  
38 -{{note}}
39 -OpenJDK is currently **not** supported.
40 -{{/note}}
41 -
42 42  1. If you are not sure whether you have JRE installed correctly, please confirm by doing the following:
43 43  11. Open a shell console.
44 44  11. Type echo $JAVA_HOME in the shell console and then press Enter
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135 135  asterisk -rx "manager reload"
136 136  {{/code}}
137 137  )))
134 +1. (((
135 +If you are using Asterisk Queues you will need to add the following two properties to each queue configured in **/etc/asterisk/queues.conf**
136 +
137 +{{note}}
138 +If you do not add these properties, agents will not show any status when they are rung by a queue.
139 +{{/note}}
140 +
141 +{{code}}
142 +eventmemberstatus=yes
143 +eventwhencalled=yes
144 +{{/code}}
145 +
146 +Once added run the following command to apply the changes:
147 +
148 +{{code}}
149 +asterisk -rx "core reload"
150 +{{/code}}
151 +)))
138 138  1. Set up the voicemail and recording agent resource URLs and Extensions:
139 139  11.
140 140  111. Open the file **/opt/isymphony3/server/conf/agent/voicemail.xml**
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164 164  {{/code}}
165 165  )))
166 166  
167 -= 4. Verify Required Ports Are Open =
181 += 5. Verify Required Ports Are Open =
168 168  
169 169  Verify that ports 58080 and 55050 are not being blocked by any firewall and are forwarded as necessary. If you are running IP Tables run the following commands on the server CLI in order to open the ports. These ports allow access to the iSymphony Client and Administration interfaces.
170 170