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Last modified by superadmin on 2021/09/09 20:55
From version 3.1
edited by michaely
on 2021/09/09 18:02
Change comment: Import
To version 8.1
edited by superadmin
on 2021/09/09 18:30
Change comment: Renamed back-links.

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1 +Installing iSymphony
Author
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1 -XWiki.michaely
1 +XWiki.superadmin
Tags
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1 +install|installation|plain|vanilla|module|asterisk
Content
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20 20  
21 21  Please check the following points:
22 22  
23 -1. Ensure that your system meets the minimum requirements to run iSymphony. For more information, please read the detailed [[system requirements>>doc:iSymphony Requirements]].
23 +1. Ensure that your system meets the minimum requirements to run iSymphony. For more information, please read the detailed [[system requirements>>doc:ISYMDOCS.Home.iSymphony Installation and Update Guide.iSymphony Requirements.WebHome]].
24 24  1. Have your iSymphony license key ready.
25 25  1. You must be able to use a command prompt and install Java to continue. If not, please contact your system administrator to assist you.
26 26  1. Determine the correct installation method to use for your environment. See [[doc:Determine the Installation Method]] for more information.
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35 35  **Please be sure to review the [[Support Platforms>>doc:ISYM28.Supported Platforms]] page for details on version requirements of platform software.**
36 36  {{/info}}
37 37  
38 -{{note}}
39 -OpenJDK is currently **not** supported.
40 -{{/note}}
41 -
42 42  1. If you are not sure whether you have JRE installed correctly, please confirm by doing the following:
43 43  11. Open a shell console.
44 44  11. Type echo $JAVA_HOME in the shell console and then press Enter
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52 52   At one point, you will be asked to choose an installation directory. Make a note of this directory for use later.
53 53  
54 54  
55 -
56 56  {{id name="download"/}}
57 57  
58 58  = 3. Server Installation =
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125 125   writetimeout = 3000
126 126   eventfilter=!Event: RTCPSent
127 127   eventfilter=!Event: RTCPReceived
128 - eventFilter=!Event: CEL
123 + eventfilter=!Event: CEL
129 129  {{/code}}
130 130  )))
131 131  1. (((
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135 135  asterisk -rx "manager reload"
136 136  {{/code}}
137 137  )))
133 +1. (((
134 +If you are using Asterisk Queues you will need to add the following two properties to each queue configured in **/etc/asterisk/queues.conf**
135 +
136 +{{note}}
137 +If you do not add these properties, agents will not show any status when they are rung by a queue.
138 +{{/note}}
139 +
140 +{{code}}
141 +eventmemberstatus=yes
142 +eventwhencalled=yes
143 +{{/code}}
144 +
145 +Once added run the following command to apply the changes:
146 +
147 +{{code}}
148 +asterisk -rx "core reload"
149 +{{/code}}
150 +)))
138 138  1. Set up the voicemail and recording agent resource URLs and Extensions:
139 -11.
152 +11. \\
140 140  111. Open the file **/opt/isymphony3/server/conf/agent/voicemail.xml**
141 141  111. Modify the **host** value in this file to the public hostname or IP of the iSymphony server. This field specifies the host to use in the URL when playing back voicemail in the client.
142 142  111. Modify the **extension** value to the file extension of the voicemail files as they are stored in the voicemail directory. This is used to determine which file type to play back in the client when listening to voicemail.
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164 164  {{/code}}
165 165  )))
166 166  
167 -= 4. Verify Required Ports Are Open =
180 += 5. Verify Required Ports Are Open =
168 168  
169 169  Verify that ports 58080 and 55050 are not being blocked by any firewall and are forwarded as necessary. If you are running IP Tables run the following commands on the server CLI in order to open the ports. These ports allow access to the iSymphony Client and Administration interfaces.
170 170