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Last modified by superadmin on 2021/09/09 20:55
From version 2.1
edited by Sean Hetherington
on 2021/09/09 18:01
Change comment: Import
To version 3.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import

Summary

Details

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1 -XWiki.seanh
1 +XWiki.michaely
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7 7  {{/info}}
8 8  
9 9  {{panel borderColor="#F3F3F3" bgColor="#FAFAFA"}}
10 -(% style="text-align: left;" %)
11 -== (% style="color: rgb(51,51,51);" %)Desktop Client(%%) ==
10 +== (% style="color: rgb(51,51,51);" %)Desktop Application(%%) ==
12 12  
13 -[[image:attach:wrapper-pref.png]]Did you ever wish that you could run iSymphony as a standalone application on your desktop? Well, now you can. We are happy to introduce the new iSymphony Desktop Client. The Desktop Client provides the full functionality of iSymphony within a standalone application, while providing additional functionality like **Application Based CRM Popups**, and **Global Hotkey Focusing**. See [[doc:Desktop Client Module Installation]] to get started.
12 +Did you ever wish that you could run iSymphony as a standalone application on your desktop? Well, now you can. We are happy to introduce the new iSymphony Desktop Client. The Desktop Client provides the full functionality of iSymphony within a standalone application that is run on your desktop, while allowing for additional functionality like **Application Based CRM Popups**, and **Global Hotkey Focusing**. See [[doc:Desktop Client Module Installation]] to get started.
14 14  {{/panel}}
15 15  
16 16  {{panel borderColor="#F3F3F3" bgColor="#FAFAFA"}}
17 17  == (% style="color: rgb(51,51,51);" %)List View(%%) ==
18 18  
19 -[[image:attach:listview.png]]List View is back!!! You can now display users, and their calls, in a table format within the Users Widget. See[[ Users Widget>>doc:Users Widget]] for more information.
18 +List View is back!!!
20 20  {{/panel}}
21 21  
22 22  {{panel borderColor="#F3F3F3" bgColor="#FAFAFA"}}
23 -== (% style="color: rgb(51,51,51);" %)Conference Room API(%%) ==
22 +== (% style="color: rgb(51,51,51);" %)New APIs(%%) ==
24 24  
25 -We have extended our new REST and Websocket APIs to include new queries, events, and actions for conference room management. See the [[doc:ISYMDEV.iSymphony Developer Documentation]] for more information.
26 -{{/panel}}
24 +In our continued effort to provide integration with third party tools and applications, iSymphony 3.2 introduces two new web service APIs. Information on these new APIs can be found in the [[doc:ISYMDEV.iSymphony Developer Documentation]].
27 27  
28 -{{panel borderColor="#F3F3F3" bgColor="#FAFAFA"}}
29 -== (% style="color: rgb(51,51,51);" %)Shared Recordings(%%) ==
26 +==== (% style="color: rgb(51,51,51);" %)Live REST API(%%) ====
30 30  
31 -(% style="color: rgb(51,51,51);" %)Administrators can now allow users to view recordings for other extensions, by adding additional extensions to the User Shared Recording Extensions in the User configuration page. See [[doc:Users]] for more information.
28 +Our existing REST API has been expanded to provide realtime information about users, extensions, queues, agents, and calls in the system, in addition to the configuration resources that were provided by the REST API in 3.0 and 3.1. The new additions also provide facilities to execute actions on, users, extensions, queues, agents, and calls, just like a user would in the iSymphony Client Interface.
29 +
30 +==== (% style="color: rgb(51,51,51);" %)Event WebSocket API(%%) ====
31 +
32 +A new WebSocket based API has been added, which allows third party applications to receive events, based on changes to the live state of users, extensions, queues, agents, and calls in the system.
32 32  {{/panel}}
33 33  
34 34  {{panel borderColor="#F3F3F3" bgColor="#FAFAFA"}}
35 -== (% style="color: rgb(51,51,51);" %)Support Packages(%%) ==
36 +== (% style="color: rgb(51,51,51);" %)CRM Widget Improvements(%%) ==
36 36  
37 -In order to expedite support, we have automated the process of gathering information commonly requested by support technicians. Administrators can now create support packages from the Administration Interface or command line. These packages contain information about your installation that will assist our technicians when troubleshooting issues. See [[doc:Reporting Issues]] for instructions on how to generate a support package.
38 +A new open option (Always) has been added to the CRM widget, which allows embedding of webpages in the iSymphony Client Interface as widgets, without the need for call activity. This will allow any webpage or web application to be embedded as part of the iSymphony Client Interface. In conjunction with the new APIs, you can now develop your own custom widgets for use in the iSymphony Client Interface. New URL variables have also been added to provide information about the current logged in user. The values these variables provide can be used to reference information in the new APIs.
38 38  {{/panel}}
39 39  
40 40  In addition, we've made a few other small improvements, and fixed a lot of bugs. For a complete list of changes, see the [[changelog>>doc:iSymphony 3\.2 Beta 2 ChangeLog]]. Before upgrading, be sure to read the [[upgrade notes>>doc:iSymphony 3\.2 Beta 2 Upgrade Notes]].