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Changes for page Call Control

Last modified by superadmin on 2021/09/09 20:56
From version 13.1
edited by superadmin
on 2021/09/09 20:56
Change comment: Renamed back-links.
To version 15.1
edited by superadmin
on 2021/09/09 20:56
Change comment: Renamed back-links.

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Content
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12 12  
13 13  === Double Click Users ===
14 14  
15 -If you double click a User box in the [[doc:ISYMDOCS.Home.iSymphony User's Guide.Widgets.Users Widget.WebHome]] the system will originate a call from your Default Account (See [[doc:ISYMDOCS.Home.iSymphony User's Guide.Widgets.My Stream Widget.WebHome]] for more information) to the Account of the User that was double clicked.
15 +If you double click a User box in the [[doc:ISYMDOCS.Home.iSymphony User's Guide.Widgets.Users Widget.WebHome]] the system will originate a call from your Default Account (See [[doc:iSymphony 3\.5 Documentation.iSymphony User's Guide.Widgets.My Stream Widget.WebHome]] for more information) to the Account of the User that was double clicked.
16 16  
17 17  {{info}}
18 18  The account that is currently selected on the User box will determine the destination for the origination. See [[doc:Users Widget]] for more information.
... ... @@ -24,7 +24,7 @@
24 24  
25 25  === Drag and Drop ===
26 26  
27 -Users can drag and drop extension Accounts to other extension or alternative phone number Accounts in order to originate a call between the two. See [[doc:ISYMDOCS.Home.iSymphony User's Guide.Widgets.My Stream Widget.WebHome]], [[doc:ISYMDOCS.Home.iSymphony User's Guide.Widgets.Users Widget.WebHome]] and [[Queue Agents Widget>>doc:ISYMDOCS.Queue Agents Widget]] for more information.
27 +Users can drag and drop extension Accounts to other extension or alternative phone number Accounts in order to originate a call between the two. See [[doc:iSymphony 3\.5 Documentation.iSymphony User's Guide.Widgets.My Stream Widget.WebHome]], [[doc:ISYMDOCS.Home.iSymphony User's Guide.Widgets.Users Widget.WebHome]] and [[Queue Agents Widget>>doc:ISYMDOCS.Queue Agents Widget]] for more information.
28 28  
29 29  = Transferring Calls =
30 30  
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38 38  
39 39  Calls can be transferred to different locations in the system by simply dragging the call to the desired destination within the iSymphony Client Interface. The following Widgets allow for transferring of calls between them. See the specific Widget documentation for more details on drag and drop behavior.
40 40  
41 -* [[doc:ISYMDOCS.Home.iSymphony User's Guide.Widgets.My Stream Widget.WebHome]]
41 +* [[doc:iSymphony 3\.5 Documentation.iSymphony User's Guide.Widgets.My Stream Widget.WebHome]]
42 42  * [[doc:ISYMDOCS.Home.iSymphony User's Guide.Widgets.Users Widget.WebHome]]
43 -* [[doc:ISYMDOCS.Home.iSymphony User's Guide.Widgets.Parking Lot Widget.WebHome]]
43 +* [[doc:iSymphony 3\.5 Documentation.iSymphony User's Guide.Widgets.Parking Lot Widget.WebHome]]
44 44  * [[doc:iSymphony 3\.5 Documentation.iSymphony User's Guide.Widgets.Conference Room Widget.WebHome]]
45 45  * [[doc:ISYMDOCS.Home.iSymphony User's Guide.Widgets.Queue Widget.WebHome]]
46 46  
47 47  = Placing Calls On Hold =
48 48  
49 -Users can use the **Hold Button** in the [[doc:ISYMDOCS.Home.iSymphony User's Guide.Widgets.My Stream Widget.WebHome]] and User boxes in the [[doc:ISYMDOCS.Home.iSymphony User's Guide.Widgets.Users Widget.WebHome]] in order to toggle a calls hold state.
49 +Users can use the **Hold Button** in the [[doc:iSymphony 3\.5 Documentation.iSymphony User's Guide.Widgets.My Stream Widget.WebHome]] and User boxes in the [[doc:ISYMDOCS.Home.iSymphony User's Guide.Widgets.Users Widget.WebHome]] in order to toggle a calls hold state.
50 50  
51 51  = Parking Calls =
52 52  
53 -Users can park calls using the **Park Button** in the [[doc:ISYMDOCS.Home.iSymphony User's Guide.Widgets.My Stream Widget.WebHome]] or by dragging and dropping the call into the [[doc:ISYMDOCS.Home.iSymphony User's Guide.Widgets.Parking Lot Widget.WebHome]].
53 +Users can park calls using the **Park Button** in the [[doc:iSymphony 3\.5 Documentation.iSymphony User's Guide.Widgets.My Stream Widget.WebHome]] or by dragging and dropping the call into the [[doc:iSymphony 3\.5 Documentation.iSymphony User's Guide.Widgets.Parking Lot Widget.WebHome]].
54 54  
55 55  = Recording Calls =
56 56