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Changes for page Call Control

Last modified by superadmin on 2021/09/09 20:56
From version 2.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import
To version 3.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import

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... ... @@ -24,7 +24,7 @@
24 24  
25 25  === Drag and Drop ===
26 26  
27 -Users can drag and drop extension Accounts to other extension or alternative phone number Accounts in order to originate a call between the two. See [[doc:My Stream Widget]], [[doc:Users Widget]] and [[doc:Queue Agents Widget]] for more information.
27 +Users can drag and drop extension Accounts to other extension or alternative phone number Accounts in order to originate a call between the two. See [[doc:My Stream Widget]], [[doc:Users Widget]] and [[Queue Agents Widget>>doc:Queue Agents Widget]] for more information.
28 28  
29 29  = Transferring Calls =
30 30  
... ... @@ -42,8 +42,7 @@
42 42  * [[doc:Users Widget]]
43 43  * [[doc:Parking Lot Widget]]
44 44  * [[doc:Conference Room Widget]]
45 -* [[doc:Queue Calls Widget]]
46 -* [[doc:Queue Agents Widget]]
45 +* [[doc:Queue Widget]]
47 47  
48 48  = Placing Calls On Hold =
49 49  
... ... @@ -52,3 +52,19 @@
52 52  = Parking Calls =
53 53  
54 54  Users can park calls using the **Park Button** in the [[doc:My Stream Widget]] or by dragging and dropping the call into the [[doc:Parking Lot Widget]].
54 +
55 += Barging Calls =
56 +
57 +In iSymphony, a user can barge a call to listen in, coach an agent, or join the conversation.
58 +
59 +== Initiating a Barge ==
60 +
61 +When a user is on a call, a barge button will be added to their user box, in the Users Widget. When you select the barge button your phone will ring. When you pick up you will be barged in on the agent's call. You will automatically be muted, and the other parties will not be able to hear you.
62 +
63 +== Switching Barge Modes ==
64 +
65 +Once you are on a barge call, you will see a barged call item in your My Stream. This call item will have a new button that will allow you to switch between the following barge modes:
66 +
67 +* Mute : The other parties on the call will not be able to hear you.
68 +* Agent Only : Only the agent, you started the barge on, will be able to hear you.
69 +* Unmuted : All parties on the call will be able to hear you.