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Changes for page Call Control

Last modified by superadmin on 2021/09/09 20:56
From version 3.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import
To version 6.1
edited by Sean Hetherington
on 2021/09/09 20:47
Change comment: There is no comment for this version

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1 +xwiki:ISYMDOCS.Home.iSymphony User's Guide.WebHome
Author
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1 -XWiki.michaely
1 +XWiki.seanh
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1 +originate|drag|and|transfer|control|drop|call
Content
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12 12  
13 13  === Double Click Users ===
14 14  
15 -If you double click a User box in the [[doc:Users Widget]] the system will originate a call from your Default Account (See [[doc:My Stream Widget]] for more information) to the Account of the User that was double clicked.
15 +If you double click a User box in the [[doc:ISYMDOCS.Users Widget]] the system will originate a call from your Default Account (See [[doc:ISYMDOCS.My Stream Widget]] for more information) to the Account of the User that was double clicked.
16 16  
17 17  {{info}}
18 18  The account that is currently selected on the User box will determine the destination for the origination. See [[doc:Users Widget]] for more information.
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20 20  
21 21  === Call Action ===
22 22  
23 -The **Call Button** at the top of the iSymphony Client Interface will allow Users to originate calls to specific destinations in the system or to arbitrary external numbers. See [[doc:Actions]] for more information.
23 +The **Call Button** at the top of the iSymphony Client Interface will allow Users to originate calls to specific destinations in the system or to arbitrary external numbers. See [[doc:ISYMDOCS.Home.iSymphony User's Guide.Actions.WebHome]] for more information.
24 24  
25 25  === Drag and Drop ===
26 26  
27 -Users can drag and drop extension Accounts to other extension or alternative phone number Accounts in order to originate a call between the two. See [[doc:My Stream Widget]], [[doc:Users Widget]] and [[Queue Agents Widget>>doc:Queue Agents Widget]] for more information.
27 +Users can drag and drop extension Accounts to other extension or alternative phone number Accounts in order to originate a call between the two. See [[doc:ISYMDOCS.My Stream Widget]], [[doc:ISYMDOCS.Users Widget]] and [[Queue Agents Widget>>doc:ISYMDOCS.Queue Agents Widget]] for more information.
28 28  
29 29  = Transferring Calls =
30 30  
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32 32  
33 33  === Transfer Action ===
34 34  
35 -The Transfer Button at the top of the iSymphony Client Interface will allow Users to transfer one of their calls to another location in the system or arbitrary external number. See [[doc:Actions]] for more information.
35 +The Transfer Button at the top of the iSymphony Client Interface will allow Users to transfer one of their calls to another location in the system or arbitrary external number. See [[doc:ISYMDOCS.Home.iSymphony User's Guide.Actions.WebHome]] for more information.
36 36  
37 37  === Drag and Drop ===
38 38  
39 39  Calls can be transferred to different locations in the system by simply dragging the call to the desired destination within the iSymphony Client Interface. The following Widgets allow for transferring of calls between them. See the specific Widget documentation for more details on drag and drop behavior.
40 40  
41 -* [[doc:My Stream Widget]]
42 -* [[doc:Users Widget]]
43 -* [[doc:Parking Lot Widget]]
44 -* [[doc:Conference Room Widget]]
45 -* [[doc:Queue Widget]]
41 +* [[doc:ISYMDOCS.My Stream Widget]]
42 +* [[doc:ISYMDOCS.Users Widget]]
43 +* [[doc:ISYMDOCS.Parking Lot Widget]]
44 +* [[doc:ISYMDOCS.Conference Room Widget]]
45 +* [[doc:ISYMDOCS.Queue Widget]]
46 46  
47 47  = Placing Calls On Hold =
48 48  
49 -Users can use the **Hold Button** in the [[doc:My Stream Widget]] and User boxes in the [[doc:Users Widget]] in order to toggle a calls hold state.
49 +Users can use the **Hold Button** in the [[doc:ISYMDOCS.My Stream Widget]] and User boxes in the [[doc:ISYMDOCS.Users Widget]] in order to toggle a calls hold state.
50 50  
51 51  = Parking Calls =
52 52  
53 -Users can park calls using the **Park Button** in the [[doc:My Stream Widget]] or by dragging and dropping the call into the [[doc:Parking Lot Widget]].
53 +Users can park calls using the **Park Button** in the [[doc:ISYMDOCS.My Stream Widget]] or by dragging and dropping the call into the [[doc:ISYMDOCS.Parking Lot Widget]].
54 54  
55 += Recording Calls =
56 +
57 +Users can start and stop on demand call recordings, on their extensions or the extensions of other users. To start an on demand recording, simply select the microphone icon on a call in the My Stream or a user in the Users Widget. To stop recording the call simply select the icon again.
58 +
59 +{{note title="Note on recording permissions in FreePBX"}}
60 +When on a FreePBX based system, you must set the **On Demand Recording** option to **Enabled** in **Applications->Extensions->[extension]**, for any extensions you wish to record calls on. If not set, no recording file will be created when toggling the record icon in the panel.
61 +{{/note}}
62 +
55 55  = Barging Calls =
56 56  
57 57  In iSymphony, a user can barge a call to listen in, coach an agent, or join the conversation.