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Changes for page Call Control

Last modified by superadmin on 2021/09/09 20:56
From version 4.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import
To version 3.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import

Summary

Details

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1 -iSymphony User's Guide
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1 -originate|drag|and|transfer|control|drop|call
Content
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52 52  
53 53  Users can park calls using the **Park Button** in the [[doc:My Stream Widget]] or by dragging and dropping the call into the [[doc:Parking Lot Widget]].
54 54  
55 -= Recording Calls =
56 -
57 -Users can start and stop on demand call recordings, on their extensions or the extensions of other users. To start an on demand recording, simply select the microphone icon on a call in the My Stream or a user in the Users Widget. To stop recording the call simply select the icon again.
58 -
59 -{{note title="Note on recording permissions in FreePBX"}}
60 -When on a FreePBX based system, you must set the **On Demand Recording** option to **Enabled** in **Applications->Extensions->[extension]**, for any extensions you wish to record calls on. If not set, no recording file will be created when toggling the record icon in the panel.
61 -{{/note}}
62 -
63 63  = Barging Calls =
64 64  
65 65  In iSymphony, a user can barge a call to listen in, coach an agent, or join the conversation.