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Changes for page Call Control

Last modified by superadmin on 2021/09/09 20:56
From version 5.1
edited by Sean Hetherington
on 2021/09/09 20:47
Change comment: Renamed back-links.
To version 3.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import

Summary

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1 -xwiki:ISYMDOCS.Home.iSymphony User's Guide.WebHome
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1 -XWiki.seanh
1 +XWiki.michaely
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1 -originate|drag|and|transfer|control|drop|call
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20 20  
21 21  === Call Action ===
22 22  
23 -The **Call Button** at the top of the iSymphony Client Interface will allow Users to originate calls to specific destinations in the system or to arbitrary external numbers. See [[doc:ISYMDOCS.Home.iSymphony User's Guide.Actions.WebHome]] for more information.
23 +The **Call Button** at the top of the iSymphony Client Interface will allow Users to originate calls to specific destinations in the system or to arbitrary external numbers. See [[doc:Actions]] for more information.
24 24  
25 25  === Drag and Drop ===
26 26  
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32 32  
33 33  === Transfer Action ===
34 34  
35 -The Transfer Button at the top of the iSymphony Client Interface will allow Users to transfer one of their calls to another location in the system or arbitrary external number. See [[doc:ISYMDOCS.Home.iSymphony User's Guide.Actions.WebHome]] for more information.
35 +The Transfer Button at the top of the iSymphony Client Interface will allow Users to transfer one of their calls to another location in the system or arbitrary external number. See [[doc:Actions]] for more information.
36 36  
37 37  === Drag and Drop ===
38 38  
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52 52  
53 53  Users can park calls using the **Park Button** in the [[doc:My Stream Widget]] or by dragging and dropping the call into the [[doc:Parking Lot Widget]].
54 54  
55 -= Recording Calls =
56 -
57 -Users can start and stop on demand call recordings, on their extensions or the extensions of other users. To start an on demand recording, simply select the microphone icon on a call in the My Stream or a user in the Users Widget. To stop recording the call simply select the icon again.
58 -
59 -{{note title="Note on recording permissions in FreePBX"}}
60 -When on a FreePBX based system, you must set the **On Demand Recording** option to **Enabled** in **Applications->Extensions->[extension]**, for any extensions you wish to record calls on. If not set, no recording file will be created when toggling the record icon in the panel.
61 -{{/note}}
62 -
63 63  = Barging Calls =
64 64  
65 65  In iSymphony, a user can barge a call to listen in, coach an agent, or join the conversation.