On this page:

• Originating Calls
  • • Double Click Users
    • Call Action
    • Drag and Drop
• Transferring Calls
  • • Transfer Action
    • Drag and Drop
• Placing Calls On Hold
• Parking Calls

Managing calls is one of the main aspects of the iSymphony system. All iSymhony call management is handled in the iSymphony Client Interface via Click and Drag and Drop actions in the Client UI.

Originating Calls

There are several methods to origination calls in the iSymphony Client Interface.

Double Click Users

If you double click a User box in the Users Widget the system will originate a call from your Default Account (See My Stream Widget for more information) to the Account of the User that was double clicked.

Call Action

The Call Button at the top of the iSymphony Client Interface will allow Users to originate calls to specific destinations in the system or to arbitrary external numbers. See Actions for more information.

Drag and Drop

Users can drag and drop extension Accounts to other extension or alternative phone number Accounts in order to originate a call between the two. See My Stream Widget, Users Widget and Queue Agents Widget for more information.

Transferring Calls

There are several methods used to transfer calls in the iSymphony Client Interface.

Transfer Action

The Transfer Button at the top of the iSymphony Client Interface will allow Users to transfer one of their calls to another location in the system or arbitrary external number. See Actions for more information.

Drag and Drop

Calls can be transferred to different locations in the system by simply dragging the call to the desired destination within the iSymphony Client Interface. The following Widgets allow for transferring of calls between them. See the specific Widget documentation for more details on drag and drop behavior.

• My Stream Widget
• Users Widget
• Parking Lot Widget
• Conference Room Widget
• Queue Calls Widget
• Queue Agents Widget

Placing Calls On Hold

Users can use the Hold Button in the My Stream Widget and User boxes in the Users Widget in order to toggle a calls hold state.

Parking Calls

Users can park calls using the Park Button in the My Stream Widget or by dragging and dropping the call into the Parking Lot Widget.