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Changes for page CRM Widget

Last modified by superadmin on 2021/09/09 20:56
From version 1.1
edited by michelk
on 2021/09/09 18:01
Change comment: Import
To version 3.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import

Summary

Details

Page properties
Author
... ... @@ -1,1 +1,1 @@
1 -XWiki.michelk
1 +XWiki.michaely
Content
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12 12  
13 13  = Open URL On Demand =
14 14  
15 -If you do not wish to open a URL on call events, but wish to open them on demand, you can use the CRM button in the My Stream Widget. See [[doc:My Stream Widget]] for more information.
15 +If you do not wish to open a URL on call events but wish to open them on demand you can use the CRM button in the My Stream Widget. See [[doc:My Stream Widget]] for more information.
16 16  
17 17  {{info}}
18 -CRM Widgets, with a setting of open **Always,** are not accessible via the CRM button, as they are not related to call information.
18 +CRM Widgets with a setting of open **Always** are not accessible via the CRM button, in the My Stream Widget, as they are not related to call information.
19 19  {{/info}}
20 20  
21 21  = Settings =
... ... @@ -28,16 +28,6 @@
28 28  )))|(((
29 29  (% style="color: rgb(34,34,34);" %)The name of this CRM widget. This name is use to identify which CRM window to open when using the Open CRM button in My Stream.
30 30  )))
31 -|(% class="highlight-grey" colspan="1" %)(% class="highlight-grey" colspan="1" %)
32 -(((
33 -**Type:**
34 -)))|(% colspan="1" %)(% colspan="1" %)
35 -(((
36 -Specifies the type of popup you wish to open.
37 -
38 -* **Web: **Opens a web based CRM.
39 -* **Application**: Opens an application based CRM. Requires that the [[doc:Desktop Client]] be installed.
40 -)))
41 41  |(% class="highlight-grey" data-highlight-colour="grey" %)(% class="highlight-grey" data-highlight-colour="grey" %)
42 42  (((
43 43  **Open:**
... ... @@ -50,7 +50,7 @@
50 50  **Always:** The URL will always be open.
51 51  
52 52  {{info}}
53 -Variables related to call state will not be available in the URL, when the **Always** open method is selected. See URL below, for more information.
43 +Variables related to call state will not be available in the URL, when this open method is selected. See URL below, for more information.
54 54  {{/info}}
55 55  )))
56 56  * (% style="color: rgb(34, 34, 34); color: rgb(34, 34, 34)" %)**On Ring**: Open when you have an incoming ringing call.
... ... @@ -66,14 +66,7 @@
66 66  (((
67 67  **Open on calls from internal extensions:**
68 68  )))|(((
69 -(% style="color: rgb(34,34,34);" %)When checked, the specified URL will open on calls from internal extensions.
70 -
71 -{{info}}
72 -This option is disabled when the open method is set to **Always.**
73 -{{/info}}
74 -
75 -(% style="color: rgb(34,34,34);" %)
76 -
59 +(% style="color: rgb(34,34,34);" %)When checked the specified URL will open on calls from internal extensions.
77 77  )))
78 78  |(% class="highlight-grey" colspan="1" data-highlight-colour="grey" %)(% class="highlight-grey" colspan="1" data-highlight-colour="grey" %)
79 79  (((
... ... @@ -91,32 +91,17 @@
91 91  * **${USER_ID}: **The id of the current user.
92 92  * **${USER_LOGIN_ID}:** The id of the current user's client login.(% style="color: rgb(34,34,34);" %)**
93 93  **
77 +* (% style="color: rgb(34,34,34);" %)**${CALLER_ID_NAME}: **(% style="color: rgb(34, 34, 34); color: rgb(34, 34, 34)" %)The caller ID name of the incoming call.
94 94  
79 +
80 +
95 95  {{info}}
96 96  The variables below will only be available if the open method is set to **On Demand, On Ring, **or **On Answer.**
97 97  {{/info}}
98 98  
99 -* (% style="color: rgb(34,34,34);" %)**${CALLER_ID_NAME}: **The caller ID name of the incoming call.(% style="color: rgb(34, 34, 34); color: rgb(34, 34, 34)" %)**
100 -**
85 +
86 +
101 101  * (% style="color: rgb(34, 34, 34); color: rgb(34, 34, 34)" %)**${CALLER_ID_NUMBER}: **(% style="color: rgb(34, 34, 34); color: rgb(34, 34, 34); color: rgb(34, 34, 34)" %)The caller ID number of the incoming call.
102 102  * (% style="color: rgb(34, 34, 34); color: rgb(34, 34, 34); color: rgb(34, 34, 34)" %)**${DID}: **(% style="color: rgb(34, 34, 34); color: rgb(34, 34, 34); color: rgb(34, 34, 34); color: rgb(34, 34, 34)" %)The phone number this call initially dialed to enter the phone system.
103 -
104 -(% style="color: rgb(34,34,34);line-height: 1.4285715;" %)**${PBX(//key//)}:**(% style="color: rgb(34,34,34);" %)The phone system variable with the given key that is attached to the incoming call. If the variable does not exist on the incoming call the value will be set to a blank string.
105 -
106 -{{info}}
107 -The key is used to access any state on the asterisk channel as configured in the Asterisk dial plan.
108 -
109 -For a list of available keys you can:
110 -
111 -#Check your custom dial plan
112 -
113 -#inspect a current asterisk channel by running this command on the Asterisk server:
114 -
115 -{{code}}
116 -asterisk -x "core show channel <channel id>"
117 -{{/code}}
118 -{{/info}}
119 -
120 -(% style="color: rgb(34,34,34);" %)
121 -
89 +* (% style="color: rgb(34,34,34);line-height: 1.4285715;" %)**${PBX(//key//)}:**(% style="color: rgb(34,34,34);" %)The phone system variable with the given key that is attached to the incoming call. If the variable does not exist on the incoming call the value will be set to a blank string.
122 122  )))