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Changes for page CRM Widget

Last modified by superadmin on 2021/09/09 20:56
From version 15.1
edited by michelk
on 2021/09/09 20:47
Change comment: Renamed back-links.
To version 7.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import

Summary

Details

Page properties
Parent
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1 -Widgets
Author
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1 -XWiki.michelk
1 +XWiki.michaely
Content
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28 28  )))|(((
29 29  (% style="color: rgb(34,34,34);" %)The name of this CRM widget. This name is use to identify which CRM window to open when using the Open CRM button in My Stream.
30 30  )))
31 -|(% class="highlight-grey" colspan="1" %)(% class="highlight-grey" colspan="1" %)
32 -(((
33 -**Type:**
34 -)))|(% colspan="1" %)(% colspan="1" %)
35 -(((
36 -Specifies the type of popup you wish to open.
37 -
38 -* **Web: **Opens a web based CRM.
39 -* **Application**: Opens an application based CRM. Requires that the [[doc:ISYMDOCS.Home.iSymphony User's Guide.Desktop Client.WebHome]] be installed.
40 -)))
41 41  |(% class="highlight-grey" data-highlight-colour="grey" %)(% class="highlight-grey" data-highlight-colour="grey" %)
42 42  (((
43 43  **Open:**
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44 44  )))|(((
45 45  (% style="color: rgb(34,34,34);" %)Specifies when to open the specified URL.
46 46  
47 -* (% style="color: rgb(34,34,34);" %)**On Demand: **(% style="color: rgb(34, 34, 34); color: rgb(34, 34, 34)" %)The URL will only be opened when the user selects the CRM button, in the My Stream Widget.
37 +* (% style="color: rgb(34,34,34);" %)**On Demand: **(% style="color: rgb(34, 34, 34); color: rgb(34, 34, 34)" %)The URL will only be opened when the user selects the CRM button, in the My Stream Widget.(% style="color: rgb(34,34,34);" %)
48 48  
49 49  * (((
50 50  **Always:** The URL will always be open.
51 51  
52 52  {{info}}
53 -Variables related to call state will not be available in the URL, when the **Always** open method is selected. See URL below, for more information.
43 +Variables related to call state will not be available in the URL, when this open method is selected. See URL below, for more information.
54 54  {{/info}}
55 55  )))
56 56  * (% style="color: rgb(34, 34, 34); color: rgb(34, 34, 34)" %)**On Ring**: Open when you have an incoming ringing call.
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66 66  (((
67 67  **Open on calls from internal extensions:**
68 68  )))|(((
69 -(% style="color: rgb(34,34,34);" %)When checked, the specified URL will open on calls from internal extensions.
70 -
71 -{{info}}
72 -This option is disabled when the open method is set to **Always.**
73 -{{/info}}
74 -
75 -(% style="color: rgb(34,34,34);" %)
76 -
59 +(% style="color: rgb(34,34,34);" %)When checked the specified URL will open on calls from internal extensions.
77 77  )))
78 78  |(% class="highlight-grey" colspan="1" data-highlight-colour="grey" %)(% class="highlight-grey" colspan="1" data-highlight-colour="grey" %)
79 79  (((
... ... @@ -85,7 +85,6 @@
85 85  (% style="color: rgb(34,34,34);" %)
86 86  
87 87  
88 -
89 89  (% style="color: rgb(34,34,34);" %)**URL Variables:**
90 90  
91 91  * (% style="color: rgb(34,34,34);" %)**${USER}: **The username of the current user.
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101 101  **
102 102  * (% style="color: rgb(34, 34, 34); color: rgb(34, 34, 34)" %)**${CALLER_ID_NUMBER}: **(% style="color: rgb(34, 34, 34); color: rgb(34, 34, 34); color: rgb(34, 34, 34)" %)The caller ID number of the incoming call.
103 103  * (% style="color: rgb(34, 34, 34); color: rgb(34, 34, 34); color: rgb(34, 34, 34)" %)**${DID}: **(% style="color: rgb(34, 34, 34); color: rgb(34, 34, 34); color: rgb(34, 34, 34); color: rgb(34, 34, 34)" %)The phone number this call initially dialed to enter the phone system.
104 -
105 -(% style="color: rgb(34,34,34);line-height: 1.4285715;" %)**${PBX(//key//)}:**(% style="color: rgb(34,34,34);" %)The phone system variable with the given key that is attached to the incoming call. If the variable does not exist on the incoming call the value will be set to a blank string. The key must be an alphanumeric sequence (matching [a-zA-Z0-9]*).
106 -
107 -{{info}}
108 -The key is used to access any state on the related Asterisk channel (as configured in the Asterisk dial plan).
109 -
110 -For a list of available keys you can:
111 -
112 -1. Check your custom dial plan
113 -1. inspect a current asterisk channel by running this command on the Asterisk server:
114 -
115 -{{code}}
116 -asterisk -x "core show channel <channel id>"
117 -{{/code}}
118 -{{/info}}
119 -
120 -(% style="color: rgb(34,34,34);" %)
121 -
86 +* (% style="color: rgb(34,34,34);line-height: 1.4285715;" %)**${PBX(//key//)}:**(% style="color: rgb(34,34,34);" %)The phone system variable with the given key that is attached to the incoming call. If the variable does not exist on the incoming call the value will be set to a blank string.
122 122  )))