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Changes for page CRM Widget

Last modified by superadmin on 2021/09/09 20:56
From version 16.2
edited by michelk
on 2021/09/09 20:47
Change comment: Update document after refactoring.
To version 9.1
edited by michaely
on 2021/09/09 18:01
Change comment: Import

Summary

Details

Page properties
Parent
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1 -ISYMDOCS.Home.iSymphony User's Guide.Widgets.WebHome
Author
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1 -XWiki.michelk
1 +XWiki.michaely
Content
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12 12  
13 13  = Open URL On Demand =
14 14  
15 -If you do not wish to open a URL on call events, but wish to open them on demand, you can use the CRM button in the My Stream Widget. See [[doc:ISYMDOCS.My Stream Widget]] for more information.
15 +If you do not wish to open a URL on call events, but wish to open them on demand, you can use the CRM button in the My Stream Widget. See [[doc:My Stream Widget]] for more information.
16 16  
17 17  {{info}}
18 18  CRM Widgets, with a setting of open **Always,** are not accessible via the CRM button, as they are not related to call information.
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28 28  )))|(((
29 29  (% style="color: rgb(34,34,34);" %)The name of this CRM widget. This name is use to identify which CRM window to open when using the Open CRM button in My Stream.
30 30  )))
31 -|(% class="highlight-grey" colspan="1" %)(% class="highlight-grey" colspan="1" %)
32 -(((
33 -**Type:**
34 -)))|(% colspan="1" %)(% colspan="1" %)
35 -(((
36 -Specifies the type of popup you wish to open.
37 -
38 -* **Web: **Opens a web based CRM.
39 -* **Application**: Opens an application based CRM. Requires that the [[doc:ISYMDOCS.Home.iSymphony User's Guide.Desktop Client.WebHome]] be installed.
40 -)))
41 41  |(% class="highlight-grey" data-highlight-colour="grey" %)(% class="highlight-grey" data-highlight-colour="grey" %)
42 42  (((
43 43  **Open:**
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44 44  )))|(((
45 45  (% style="color: rgb(34,34,34);" %)Specifies when to open the specified URL.
46 46  
47 -* (% style="color: rgb(34,34,34);" %)**On Demand: **(% style="color: rgb(34, 34, 34); color: rgb(34, 34, 34)" %)The URL will only be opened when the user selects the CRM button, in the My Stream Widget.
37 +* (% style="color: rgb(34,34,34);" %)**On Demand: **(% style="color: rgb(34, 34, 34); color: rgb(34, 34, 34)" %)The URL will only be opened when the user selects the CRM button, in the My Stream Widget.(% style="color: rgb(34,34,34);" %)
48 48  
49 49  * (((
50 50  **Always:** The URL will always be open.
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85 85  (% style="color: rgb(34,34,34);" %)
86 86  
87 87  
88 -
89 -
90 90  (% style="color: rgb(34,34,34);" %)**URL Variables:**
91 91  
92 92  * (% style="color: rgb(34,34,34);" %)**${USER}: **The username of the current user.
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102 102  **
103 103  * (% style="color: rgb(34, 34, 34); color: rgb(34, 34, 34)" %)**${CALLER_ID_NUMBER}: **(% style="color: rgb(34, 34, 34); color: rgb(34, 34, 34); color: rgb(34, 34, 34)" %)The caller ID number of the incoming call.
104 104  * (% style="color: rgb(34, 34, 34); color: rgb(34, 34, 34); color: rgb(34, 34, 34)" %)**${DID}: **(% style="color: rgb(34, 34, 34); color: rgb(34, 34, 34); color: rgb(34, 34, 34); color: rgb(34, 34, 34)" %)The phone number this call initially dialed to enter the phone system.
105 -
106 -(% style="color: rgb(34,34,34);line-height: 1.4285715;" %)**${PBX(//key//)}:**(% style="color: rgb(34,34,34);" %)The phone system variable with the given key that is attached to the incoming call. If the variable does not exist on the incoming call the value will be set to a blank string. The key must be an alphanumeric sequence (matching [a-zA-Z0-9]*).
107 -
108 -{{info}}
109 -The key is used to access any state on the related Asterisk channel (as configured in the Asterisk dial plan).
110 -
111 -For a list of available keys you can:
112 -
113 -1. Check your custom dial plan
114 -1. inspect a current asterisk channel by running this command on the Asterisk server:
115 -
116 -{{code}}
117 -asterisk -x "core show channel <channel id>"
118 -{{/code}}
119 -{{/info}}
120 -
121 -(% style="color: rgb(34,34,34);" %)
122 -
93 +* (% style="color: rgb(34,34,34);line-height: 1.4285715;" %)**${PBX(//key//)}:**(% style="color: rgb(34,34,34);" %)The phone system variable with the given key that is attached to the incoming call. If the variable does not exist on the incoming call the value will be set to a blank string.
123 123  )))